November 26, 2021

ISO Support Representative

Industry:
Financial Technology: Merchant Services, Point of Sale, and Payment Processing

Job Description:
Electronic Payments, a fast-paced, expanding fintech company seeks a dependable Support Representative to work in our Boca Raton office supporting Independent Sales Organizations (ISOs) located nationwide. The successful candidate will have excellent organizational skills, the ability to communicate effectively, and a pleasant phone presence. Experience in the merchant services industry is preferred.

Responsibilities:
The individual will be responsible for day-to-day operations, including, but not limited to, the following duties:

  • Field a heavy volume of phone calls and emails from our sales agents based across the country
  • Analyze merchant statements and prepare pricing proposals
  • Act as a liaison between our in-house departments to assist with sales agent and merchant inquiries, account status, escalations, etc.
  • Assist sales agents with commission and reporting questions
  • Provide all forms of support to drive sales and growth

Qualification and Skill Requirements:

  • High aptitude in written and verbal communications skills
  • Excellent organizational and time management skills
  • Ability to work in a fast-paced environment, perform under pressure, and multi-task
  • Professional approach to deadlines
  • Strong customer service and math skills
  • Develop and foster strong business relationships
  • Problem solve and think outside the box to troubleshoot and resolve challenges
  • Ability to work independently and take initiative

Benefits:

  • Competitive compensation
  • Healthcare coverage, including medical, dental, and vision
  • Generous 401k plan
  • Paid time off (PTO)
  • Creative environment

Electronic Payments is an equal opportunity employer.
We don't discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It's our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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