December 2, 2021

Technical Writer

Education/Experience Level:
BA/BS degree preferred with equivalent practical experience

Job Description:
Electronic Payments, a fast-paced, expanding fintech company, seeks an experienced Technical Writer for the documentation needs of our restaurant and retail Point of Sale ecosystem. Work with a team of product managers and subject matter experts (SMEs) to produce external and internal documentation that contributes to our products’ overall success and ease of use. Write easy-to-understand content that effectively explains tasks, workflows, and product features in a succinct, friendly manner. Experience creating supporting technical learning/demo videos is a major plus.

Check out our existing Exatouch Point of Sale Knowledge Base to learn more about our leading products, service offerings, and documentation: help.exatouch.com

Documentation Responsibilities:

  • Oversee documentation for suite of proprietary restaurant and retail point of sale solutions, including Exatouch Point of Sale, DeliverMe online ordering, eGiftSolutions gift card platform, TableTurn restaurant management, and others.
  • Dive deep into product functionality, working with test machines and test data to learn about and understand existing and new features
  • Gather, analyze, and translate technical information from SMEs to compose clear, comprehensive documentation for technical and non-technical audiences
  • Write and maintain topic-based and context-sensitive information in the existing online product knowledge base, using our established writing style and standards for external audiences
  • Explain product functionality in clear, task-based articles, creating and incorporating screen captures and other visual cues to improve user understanding and product adoption
  • Regularly review documentation for accuracy, timeliness, and usefulness; update and revise as needed to incorporate changes in functionality or documentation approach

Collaborative Responsibilities:

  • Participate in our Agile development workflow, supporting priorities for several product lines as needed
  • Track product changes and create documentation tasks using project management tools such as Team Foundation Server (TFS), JIRA, or other project management tools
  • Collaborate with SMEs to research and document product information, feature functionality, workflows, and updates
  • Source information from written SME documentation, internal testing, and knowledge shared in team status meetings
  • Report project metrics and impediments to the team, including product owners and scrum master

Infrastructure Support:

  • Incorporate controlled vocabulary, test machine configuration management, and standard naming conventions in test environments
  • Work from and update document templates, examples, style guides, and documentation processes as needed
  • Ensure proper use of technical terminology; apply fundamental technical concepts, processes, practices, and procedures to assignments, as well as feedback from the product team
  • Proofread, revise, and clarify documents written by others
  • Work with the programming, product, and marketing teams to continually improve technical writing standards, processes, and documentation
  • Gather usability feedback from clients, product managers, and staff

Required Qualifications & Skills:

  • 5+ years of relevant experience, such as technical writing, product documentation, or online publishing, including experience with writing customer-facing materials designed for users at varying technical levels
  • Experience with Agile-based software development, TFS, JIRA, or the like
  • Ability and initiative to learn new tools and technologies as required
  • Ability to quickly grasp complex, technical concepts and make them understandable in text and images
  • Ability to think and write rationally in logical, sequential steps
  • Ability to produce and/or understand workaround solutions to problems
  • Excellent writing skills with the ability to draft simple, concise content without extraneous words and unneeded flourishes
  • Keen attention to detail
  • Ability to manage multiple, competing priorities in a fast-paced, constantly changing environment
  • Time management and organization skills
  • Professional approach to deadlines
  • Strong working knowledge of Microsoft Office

Preferred Qualifications & Skills:

  • Experience with WordPress
  • Technical video production
  • Experience capturing screen graphics and editing images; experience with Snagit is a plus
  • Working knowledge of screen and audio recording software
  • Willingness to “get under the hood” with our software, maintaining test machines to create realistic scenarios for task-based documentation

This is a great opportunity with a growing company. For over 20 years, Electronic Payments has remained on the forefront of the payment technologies landscape, helping small to medium sized businesses across the United States prosper and grow. We welcome new team members to help us make an even greater impact!

Must be available to work in Boca Raton, Florida office.

Benefits:

  • Competitive compensation
  • Healthcare coverage, including medical, dental, and vision
  • Generous 401k plan
  • Paid time off (PTO)
  • Creative environment

Electronic Payments is an equal opportunity employer.
We don't discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It's our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Apply Now