New merchants
Welcome to Electronic Payments.
Everything you need to get the most from your merchant account: support, your reporting portal, product guides, and the compliance resources that keep you protected.
Start here
Your account, your team.
Merchant support is in-house and U.S.-based. Call (800) 966-5520, Option 4, weekdays 9am to 6pm ET, or Option 3 for 24/7 technical support.
PortalMerchant360Batches and deposits, transactions, statements, gift card activity, and chargeback reports, all in one login.Brand EssentialsDecals, signage & suppliesOrder free decals, signs, and supplies directly through our partner, American Express.SupportTalk to a person(800) 966-5520 · Option 3 for 24/7 tech support, Option 4 for customer service.
Product guides
Know your tools.
ExatouchExatouch knowledge baseStep-by-step user guides and tutorials for every Exatouch station.Merchant360Merchant360 user guidePayments, invoicing, billing tools, and reporting, chapter by chapter.TableTurnTableTurn POS guideRegister, kitchen, floor, and online ordering help for TableTurn merchants.TerminalsTerminal quick-reference guidesPAX, Dejavoo, and Valor quick-reference PDFs, plus terminal maintenance guides in English and Spanish.SeasonalTime change helpAdjust your terminal's clock after daylight saving time. Most devices update automatically.ComplianceProgram guides & PCIMerchant services program guides, card security features, PCI compliance, and voice authorization instructions.
Terminals
Which terminal do you have?
Pick yours for its quick-reference guide: everyday use and troubleshooting, plus a maintenance guide in English and Spanish.
Compliance
Program guides & PCI.
The terms of your merchant account, card security and PCI resources, and voice authorization instructions.
Which program guide is mine?
Where is your business located?
Your program guide depends on where your account is set up.
Merchant services program guides6 documents
Cygma merchantsThe terms and conditions of your merchant account.Download North backendThe terms and conditions of your merchant account.Download Omaha backendThe terms and conditions of your merchant account.Download Tier II merchantsThe terms and conditions of your merchant account.Download LAC regionThe terms and conditions of your merchant account.Download U.S. Virgin Islands & Puerto RicoThe terms and conditions of your merchant account.Download
Security & compliance3 documents
Credit card security featuresSpot valid and fraudulent cards by the security features on American Express, Diners Club, Discover, JCB, Mastercard, and Visa cards.Download About PCI complianceWhat PCI compliance means, and how we help you stay compliant and avoid fees.Download Cash discount compliance reminderBest practices for showing dual prices, and who to contact with cash discounting questions.Download
Voice authorization2 documents
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