We’re a cutting-edge financial technology company encompassing point of sale, payment processing, and so much more, including our in-house processing platform, Cygma®.
Modern payment and point of sale technology for all types of businesses
Partnership programs custom-built to your needs and situation
Browse educational articles, EPI news, and case studies to learn more about payment processing.
March 3, 2021
POS Essentials
In a POS system, employee management refers to streamlining the tasks associated with overseeing your staff. The tasks can include:
Assigning access cards and/or PIN numbers
Setting access levels & permission controls
Staff training
Employee scheduling
Monitoring performance & activity
Tip reporting
Timekeeping & payroll reconciliation
And more
Advanced POS systems like Exatouch® have built-in time clocks that enable employees to sign in and out quickly with their individual access cards or PIN numbers, while centralizing important data to give you easy access. With streamlined timekeeping, it’s easier to reconcile payroll and ensure accurate paychecks because the POS automatically calculates the amounts each employee is owed, whether they worked overtime or worked under different roles, all at varying rates of pay. For example, if Employee 1 works a total of 2 hours of overtime in a week, they’ll be paid at their normal rate for the regular hours worked with 2 hours paid at the overtime rate. If Employee 2 works 4 hours in a delivery driver role at a lower rate, and 4 hours as a cashier at a higher rate, your POS ensures you pay them correctly for the type of work performed. Additionally, POS reports can be run to tell you total hours worked, total break hours taken, total overtime hours used, and other insights that help you allocate resources more efficiently.
Maintaining security, especially around sensitive business information stored in your POS, is important. Exatouch allows you to set access levels and user permissions for different types of employees, even fine tuning access levels using security profiles, including settings for administrators, power users, and regular users. The business owner would be assigned as an administrator with universal access to all settings and functions. A manager could be assigned as a power user, giving them the ability to provide refunds and discounts, for example, but an hourly employee would be assigned as a regular user who can create or edit orders, and cash them out, but doesn’t have permission to offer any refunds or discounts. With a POS designed for today’s business needs, you can maintain security, while ensuring all of your employees have the tools and access they need to perform their jobs.
For any businesses that allow tipping, and for restaurants in particular, a POS simplifies tip reporting and management. In Exatouch, it’s easy to adjust for tips, track both cash and credit card tips, pool tips, and split tips among staff members. With detailed reporting, you have complete visibility into all tips and it’s easier to resolve any potential employee disputes.
Exatouch monitors employee activity to help you determine who may need more training and who your top performers are so you can acknowledge their efforts. See which employees have the highest and lowest sales, who gives the most discounts per shift, and who is meeting their goals. Leverage this information to offer additional help to those who require it, and when you’re scheduling individual staff members, to ensure your best performers are on the clock during your busiest times to maximize sales. Exatouch enables you to print staff snapshot reports to give you quick access to this valuable information.
Not only will a POS track employee hours, it’ll help you optimize staff scheduling—whether that’s scheduling 2 weeks or a month out, splitting shifts, or assigning employees to specific appointments, like in the case of salons and spas. Looking at historical POS data helps you understand how many people you need to have on each shift to ensure your customers are taken care of, without having to pay nonessential staff. Break down sales by employee and by hour, to tell you which team members to schedule at the most hectic times of the day. If mornings are slow, schedule your newer or lower performing employees to give them more time to train and learn. If evenings are busy, schedule your veteran and top selling staff members to work, which will boost your overall sales. With Exatouch, there’s also the ability to break down sales by item and employee. If you have an upcoming sale promoting certain inventory, be sure to schedule the employees who love to sell those items to increase profits.
Training is arguably the most important step in ensuring a successful employee. Make it easier on your business with a smart POS that has the capability to streamline training and onboarding. With Exatouch, you can rely on the training mode as a simple and effective way to introduce new employees to your business and get them up to speed. There’s even a robust Knowledge Base with detailed instructions on how to do everything from clocking in to ringing up a sale—often including step-by-step videos! Plus, Electronic Payments offers staff training and 24/7, in-house technical support.
Schedule my Free Demo
Prepare your store for the holiday season with these consumer insights—featuring top data points ...
Get ready for Small Business Saturday with these seven ideas to promote your business and boost s...
Your merchant statement lists critical information about your transactions over the last month. H...
Explore the benefits of Mobile POS systems for small businesses! Learn how an MPOS can enable fle...
The right POS system in your restaurant can improve profit margins, customer satisfaction, employ...
Subscribe to our blog and we'll keep them coming!
We'll deliver new posts right to your inbox as soon as they're published. Stay tuned for ongoing tips, advice, and strategies you can use to grow your business!
Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.
Comments, compliments, criticisms and problems... Please don't hesitate to let us know!
"*" indicates required fields
We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
Copyright© Electronic Payments, Inc. All Rights Reserved
Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Commercial Bank of California, Los Angeles, CA.Electronic Payments is a Registered MasterCard© TPP American Express may require separate approval.
Privacy Policy →|Do Not Sell My Personal Information →