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Electronic Payments is committed to safeguarding your privacy and protecting your information against unauthorized use. Our Privacy Statement explains our privacy standards and the policies we follow regarding the collection and use of data and customer information.
If you have questions, please contact Electronic Payments at (800) 966-5520.
Electronic Payments provides merchant account and payment processing solutions to businesses nationwide. As part of our business operations, we collect and maintain information about our agents and customers in order to provide such services and/or communicate pertinent information about our company’s products and services. Electronic Payments uses the data for operational procedures, including, but not limited to:
We do not license, sell, rent, or trade any collected business data, including personal contact information or specific information about agent/customer accounts or other personally identifiable information unless:
Electronic Payments does not collect user information via our website unless it is voluntarily submitted. This information may include, but is not limited to, the user’s name, job title, phone number, and/or email address, as well as a user’s company name, location, and/or contact information. Electronic Payments will only use this information to follow up on a user’s request. We do not license, sell, rent, or trade any data collected via our website.
Electronic Payments has implemented a number of controls and security measures to safeguard personal and sensitive information, including secured networks and servers, encryption, anti-virus protection, firewalls, vulnerability scans, defense monitoring, and other technology. Our secured networks are only accessible by a limited number of employees who have special rights to access such systems. Only employees who require the information to perform a specific job function are granted access to personally identifiable information. The servers in which we store personally identifiable data are maintained in a secure environment.
If you feel that we are not abiding by this Privacy Statement, please contact us immediately at (800) 966-5520. We respond to all requests received from individuals wishing to exercise their data protection rights in accordance with applicable data protection law.
Electronic Payments retains information when we have a legitimate business or legal reason to do so. Retention periods vary depending on the type of data, but we will generally refer to the following criteria to determine the retention period:
As part of the California Consumer Privacy Act, California residents have certain rights regarding the collection, use, disclosure, and sale of their personal data. We do not license, sell, rent, or trade any collected business data, including personal contact information, specific information about agent/customer accounts, or other personally identifiable information.
If you are a California resident, you have the right to request:
To opt out of the sale of your personal data, designate an authorized representative, make a request, or for more information, contact Electronic Payments’ Privacy Office by emailing us at email@example.com.
In most cases, Electronic Payments will verify your request by confirming that you control the email address associated with your personal data. If necessary, and taking into account available technology, security and privacy concerns, and the burden on our business, we reserve the right to take additional steps or require additional information to verify your request.
You will not be the recipient of any discriminatory treatment for exercising your privacy rights.
While we do not license, sell, rent, or trade any collected business data, including personal contact information, specific information about agent/customer accounts, or other personally identifiable information, you may opt out of having your personally identifiable information shared with third parties for those third parties’ direct marketing purposes by contacting Electronic Payments’ Privacy Office.
Some web browsers may transmit “do-not-track” signals to the websites and other online services a user communicates with or accesses. There is no industry standard that governs what, if anything, websites should do when they receive these signals. Electronic Payments currently does not take action in response to these signals.
Our website, our newsletters, and other communications may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
We do not use automated decision making technologies, including profiling, to support our data processing activities. In some instances, you may be required to provide us with personal data for processing as described above, or in order for you to use all of the features on our website.
You may be entitled, in accordance with applicable law, to request a copy of relevant safeguards by contacting Electronic Payments Privacy Office via email: firstname.lastname@example.org.
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyze data more easily.
Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.
Comments, compliments, criticisms and problems... Please don't hesitate to let us know!
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We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
Copyright© Electronic Payments, Inc. All Rights Reserved
Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Commercial Bank of California, Los Angeles, CA.Electronic Payments is a Registered MasterCard© TPP
American Express may require separate approval.