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Electronic Payments is committed to safeguarding your privacy and protecting your information against unauthorized use. Our Privacy Statement explains our privacy standards and the policies we follow regarding the collection and use of data and customer information.
If you have questions, please contact Electronic Payments at (800) 966-5520.
Electronic Payments provides merchant account and payment processing solutions to businesses nationwide. As part of our business operations, we collect and maintain information about our agents and customers in order to provide such services and/or communicate pertinent information about our company’s products and services. Electronic Payments uses the data for operational procedures, including, but not limited to:
We do not license, sell, rent, or trade any collected business data, including personal contact information or specific information about agent/customer accounts or other personally identifiable information unless:
Electronic Payments does not collect user information via our website unless it is voluntarily submitted. This information may include, but is not limited to, the user’s name, job title, phone number, and/or email address, as well as a user’s company name, location, and/or contact information. Electronic Payments will only use this information to follow up on a user’s request. We do not license, sell, rent, or trade any data collected via our website.
Electronic Payments has implemented a number of controls and security measures to safeguard personal and sensitive information, including secured networks and servers, encryption, anti-virus protection, firewalls, vulnerability scans, defense monitoring, and other technology. Our secured networks are only accessible by a limited number of employees who have special rights to access such systems. Only employees who require the information to perform a specific job function are granted access to personally identifiable information. The servers in which we store personally identifiable data are maintained in a secure environment.
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computer and then stored on your hard drive. We use cookies for administrative purposes only, such as tracking usage and login authentication. If you reject all cookies, you may not be able to use Electronic Payments’ products or services that require you to “sign in” and you may not be able to take full advantage of all offerings.
If you feel that we are not abiding by this Privacy Statement, please contact us immediately at (800) 966-5520. We respond to all requests received from individuals wishing to exercise their data protection rights in accordance with applicable data protection law.
Electronic Payments retains information when we have a legitimate business or legal reason to do so. Retention periods vary depending on the type of data, but we will generally refer to the following criteria to determine the retention period:
As part of the California Consumer Privacy Act, California residents have certain rights regarding the collection, use, disclosure, and sale of their personal data. We do not license, sell, rent, or trade any collected business data, including personal contact information, specific information about agent/customer accounts, or other personally identifiable information.
If you are a California resident, you have the right to request:
To opt out of the sale of your personal data, designate an authorized representative, make a request, or for more information, contact Electronic Payments’ Privacy Office by emailing us at privacy@electronicpayments.com.
In most cases, Electronic Payments will verify your request by confirming that you control the email address associated with your personal data. If necessary, and taking into account available technology, security and privacy concerns, and the burden on our business, we reserve the right to take additional steps or require additional information to verify your request.
You will not be the recipient of any discriminatory treatment for exercising your privacy rights.
While we do not license, sell, rent, or trade any collected business data, including personal contact information, specific information about agent/customer accounts, or other personally identifiable information, you may opt out of having your personally identifiable information shared with third parties for those third parties’ direct marketing purposes by contacting Electronic Payments’ Privacy Office.
Some web browsers may transmit “do-not-track” signals to the websites and other online services a user communicates with or accesses. There is no industry standard that governs what, if anything, websites should do when they receive these signals. Electronic Payments currently does not take action in response to these signals.
Our website, our newsletters, and other communications may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
Any material changes we may make to our privacy policy in the future will be posted on this page prior to the change becoming effective and/or we will notify you through our Website or, where appropriate, by email. Please check back frequently to see any updates or changes to our privacy policy.
This section of our Privacy Policy applies only if you use our website from a country that is a Member State of the European Economic Area, and supplements the information in this Privacy Policy.
Legal Basis for Data Processing: We process personal data for the purposes set out in this Privacy Policy, as described above. Our legal basis to process personal data includes processing that is: necessary for the performance of the contract between you and us (for example, to provide you with the services you request and to identify and authenticate your identity so you may use our website and/or Electronic Payments Services); necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement); necessary for our legitimate interests (for example, to manage our relationship with you and to improve our website and services); and based on consent from our customers (for example, to communicate with you about our products and services and provide you with marketing information), which may subsequently be withdrawn at any time (by using preference settings in emails or on our website, or contacting Electronic Payments’ Privacy Office via email: privacy@electronicpayments.com) without affecting the lawfulness of processing based on consent before its withdrawal.
We do not use automated decision making technologies, including profiling, to support our data processing activities. In some instances, you may be required to provide us with personal data for processing as described above, or in order for you to use all of the features on our website.
International Transfers: Our sharing your personal data in accordance with this Privacy Policy may involve transferring your data outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we provide a similar degree of protection by ensuring, where required by law, at least one of the following safeguards is implemented:
You may be entitled, in accordance with applicable law, to request a copy of relevant safeguards by contacting Electronic Payments Privacy Office via email: privacy@electronicpayments.com.
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyze data more easily.
https://www.cigna.com/legal/compliance/machine-readable-files
Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.
Comments, compliments, criticisms and problems... Please don't hesitate to let us know!
"*" indicates required fields
We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
Copyright© Electronic Payments, Inc. All Rights Reserved
Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Commercial Bank of California, Los Angeles, CA.Electronic Payments is a Registered MasterCard© TPP American Express may require separate approval.
Privacy Policy →|Do Not Sell My Personal Information →
Offer: If an Eligible Business joins Electronic Payments' Cygma platform between 7/1/24 and 9/30/24 and processes a minimum of $500 in Mastercard card transations within thirty (30) days of joining the platform, the Eligible Business will receive a $50 Mastercard Prepaid® Card, while supplies last ("Offer").
Eligibility: This Offer is open only to U.S. businesses that are created under the laws of the U.S. and are incorporated or otherwise considered a valid legal entity in good standing in its state of formation as of the start of this Offer through gift award ("Eligible Business"). For purposes of these Terms, the following parties are collectively considered the "Released Parties": Electronic Payments, Inc. ("Sponsor"), Mastercard International Incorporated ("Mastercard"), Mastercard customer financial institutions, credit unions, alliances, processors (collectively, "Mastercard FI"), and teamDigital Promotions, Inc. ("Administrator"), and each of their respective parent companies, affiliates, retailers, distributors, subsidiaries, Gift providers and advertising/promotion agencies. Void where prohibited by law. By participating in this Offer, Eligible Businesses: (a) agree to be bound by these Terms and by the interpretation of these Terms by Sponsor and by the decisions of Sponsor, which are final and binding in all respects; and (b) acknowledge the Eligible Business is in compliance with these Terms.
Offer Period: The Offer begins at 12:00AM Eastern Time ("ET") on 7/1/24 and ends at 11:59PM ET on 9/30/24, or while supplies last, whichever comes first ("Offer Period"). The designated computer clock of the Administrator is the official time-keeping device in connection with the Offer.
How to Qualify for Offer: During the Offer Period, Eligible Businesses must join the Electronic Payments' Cygma platform (https://electronicpayments.com) and process a minimum of $500 in Mastercard card ("Card") transactions within thirty (30) days of joining the platform. Purchase transactions involving PIN-based Debit and international transactions, or other transactions requiring a PIN for completion, are not eligible for this Offer. Purchases made from international cards, unauthorized card use or those made with lost, stolen or fraudulent cards, or from transactions that require a PIN for completion are void. Only purchase transactions made with an eligible Card for an account that is in good standing at time of purchase and issued by Mastercard to an identifiable Eligible Business (as set forth herein) and that are processed and submitted through Mastercard's U.S. transaction processing system during the Ofer Period are eligible for this Offer.
Gift Details: Upon completion of this process (and verification by Sponsor), a $50 Mastercard Prepaid® card ("Gift") will be emailed to the first two thousand (2,000) Eligible Businesses who qualify. Each Eligible Business will receive their Gift within six (6) to eight (8) weeks after the Offer Period has ended. Limit one (1) Gift per Eligible Business. If the number of Gifts issued exceeds the number of Gifts available, for any reason, including technical, computer, seeding, human or other errors, the Released Parties reserve the right to award the listed number of Gifts based on the time and date stamp in which the $500 in Mastercard card transations are processed. Gift will be awarded in the Eligible Business name. No transfer, assignment, cash redemption, equivalents, or substitution of Gifts, except by Sponsor due to Gift unavailability, or other reasons determined by Sponsor, and then for a Gift of equal/greater value. Offer Gift may not be redeemed for cash. All Gift details not specified in these Terms will be determined in Sponsor's sole and absolute discretion. Gifts details and availability are subject to change and provider's rules and restrictions, and in the event that Sponsor is unable to provide the recipient with his or her Gift, the Sponsor may elect to provide recipient with the approximate value of such item in cash or award an alternate item of comparable or greater value. All Gift(s) are awarded "AS IS" and without warranty of any kind, express or implied (including, without limitation, any implied warranty of merchantability or fitness for a particular purpose). Gift recipients will be solely responsible for all federal, state and/or local taxes, and for any other fees or costs associated with the Gift(s) they receive, regardless of whether they, in whole or in part, are used. Unclaimed Gift(s) will be forfeited. The Offer Parties are not responsible for and will not replace any lost, mutilated, or stolen Gift(s) or any Gift that is undeliverable or does not reach the recipient because of an incorrect or changed address. The Released Parties are not responsible for and will not replace any lost, mutilated or stolen Gifts. Mastercard Prepaid® card restrictions apply: http://prepaidcarddisclosure.com/US.
Privacy: The participation in this Offer constitutes your agreement and consent to these Terms, participation in this Offer and your consent for Sponsor to obtain, use, and transfer your business name, business email, business phone number and other information for the purpose of administering this Offer, awarding the Gifts and to comply with applicable legal requirements. Released Parties are not responsible for late, illegible, lost, stolen, incomplete, late, misdirected, mutilated, delayed, garbled, damaged, inaccurate or undelivered Gifts or other communications or information (collectively, "Data"), defect/delay in transmission or communication; inaccurate or incomplete information; theft, destruction or unauthorized access to, or alteration of Data; or for telephonic, human or computer failures, problems or errors, interruptions in service due to system upgrades, repairs, modifications or other causes; failures or malfunctions of connections, satellite, network, cable, Internet Service Provider (ISP), phones, phone lines or telephone systems, traffic congestion on the Internet, technical or mechanical malfunctions, or other malfunctions or errors, whether caused by equipment, programming, human error or otherwise relating to or in connection with the Offer, including, without limitation, errors which may occur in connection with the administration of the Offer, the cancellation or postponement of the Offer, for any injury or damage to any participant's or any other person's computer or other device relating to or resulting from participation in this Offer, or for printing, typographical, human or other errors appearing in these Terms or other Offer-related materials; electronic equipment, computer hardware or software failures; or inaccurate Gift and/or other information, whether caused by equipment, programming, human error, or otherwise. The Released Parties are not responsible for and will not replace any lost, mutilated or stolen Gifts or any Gift that is undeliverable or does not reach the recipient because of an incorrect or changed address. If, for any reason, the Offer (or any part thereof) is not capable of running as planned for reasons which may include, without limitation, infection by computer virus, tampering, unauthorized intervention, fraud, technical failures, or any other causes which may corrupt or affect the administration, security, fairness, integrity or proper conduct of this Offer, then the Released Parties reserve the right at their sole discretion to cancel, terminate, modify or suspend the Offer in whole or in part. The Released Parties are not responsible for electronic communications that are undeliverable as a result of any form of active or passive filtering of any kind, or insufficient space in an recipients email account to receive email messages.
Force Majeure: In the event the Released Parties are prevented from continuing with the Offer by any event beyond its control, including, but not limited to, fire, flood, pandemic, epidemic, earthquake, explosion, labor dispute or strike, act of God or public enemy, communications or equipment failure, utility or service interruptions, riot or civil disturbance, terrorist threat or activity, war (declared or undeclared), interference with the Offer by any party, or any federal, state, or local government law, order, or regulation, order of any court or jurisdiction, or other cause not reasonably within Released Parties' control (each, a "Force Majeure" event or occurrence), the Released Parties shall have the right to modify, suspend or terminate the Offer.
Release: By participating, participants agree to be bound by these Terms and agree that Released Parties and their designees and assigns and all of their respective officers, directors, employees, shareholders, representatives and agents shall have no liability and agree to waive, release, indemnify, defend and hold harmless the Released Parties from and against any and all claims, liability, costs (including attorneys' fees), losses, damages, fines or injuries (up to and including bodily injury and death) of any kind arising out of or related to: (i) participation in the Offer; (ii) any acceptance, possession, misuse or use of any Gift (including, without limitation, losses, damages or injuries to consumer's or any other person's equipment or other property, or to their persons; (iii) the Released Parties' violation of rights of publicity or privacy, claims of defamation or portrayal in a false light or based on any claim of infringement of intellectual property; and (iv) any typographical, human or other error in the printing, offering, selection, operation or announcement of any Offer activity and/or Gift.
Disclaimers: The Released Parties are not responsible for the actions of participants in connection with the Offer, including participants' attempts to circumvent the Terms or otherwise interfere with the administration, security, fairness, integrity or proper conduct of the Offer. The Released Parties reserve the right, at their sole discretion, to disqualify any Eligible Business found to be tampering with the participation process or the operation of the Offer, or to be acting in any manner deemed by the Released Parties to be in violation of the Terms, or to be acting in any manner deemed by the Released Parties to be unsportsmanlike or disruptive, or with intent to annoy, abuse, threaten or harass any other person and void all associated redemptions and/or registrations. CAUTION: ANY ATTEMPT BY A PARTICIPANT, YOU OR ANY OTHER INDIVIDUAL TO DAMAGE OR UNDERMINE THE LEGITIMATE OPERATION OF THE OFFER IS A VIOLATION OF CRIMINAL AND CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE, THE RELEASED PARTIES RESERVE THE RIGHT TO SEEK DAMAGES AND OTHER REMEDIES (INCLUDING ATTORNEYS' FEES) FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW. Sponsor reserves the right, at its sole and absolute discretion, to disqualify (or terminate the Gift of) any individual who is found to be, or suspected of, acting in violation of these Terms, or to be acting in an unsportsmanlike, obscene, immoral or disruptive manner, or with the intent to annoy, abuse, threaten or harass any other person. Sponsor can void Offer from any Eligible Business believed to exhibit fraudulent behavior or any attempt to corrupt or impair the administration, security, fairness or proper administration of this Offer.
Choice of Law: All issues concerning the construction, validity, and interpretation of these Terms shall be governed by and construed in accordance with the laws of the State of Florida (and federal laws, as applicable), without giving effect to any choice of law or conflict of law rules that would result in the application of the laws of any jurisdiction other than the laws of the State of Florida and applicable federal laws.
Arbitration: Except where prohibited by law, as a condition of participating in this Offer, Participant agrees that: (1) any and all disputes and causes of action arising out of or connected with this Offer, or any prize awarded, shall be resolved individually, without resort to any form of class action, and exclusively by final and binding arbitration under the rules of the American Arbitration Association and held in New York County, New York; (2) the Federal Arbitration Act shall govern the interpretation, enforcement and all proceedings at such arbitration; and (3) judgment upon such arbitration award may be entered in any court having jurisdiction. In arbitration, there is no judge or jury and review is limited. The arbitrator's decision and award is final and binding, with limited exceptions, and judgment on the award may be entered in any court with jurisdiction. The federal or state law that applies to these Terms will also apply during the arbitration. Disputes will be arbitrated only on an individual basis and will not be consolidated with any other proceedings that involve any claims or controversy of another party, including any class actions; provided, however, if for any reason any court or arbitrator holds that this restriction is unconscionable or unenforceable, then the agreement to arbitrate doesn't apply and the dispute must be brought in a court of competent jurisdiction in New York, New York. The Sponsor agrees to pay the administrative and arbitrator's fees in order to conduct the arbitration (but specifically excluding any travel or other costs of Participant to attend the arbitration hearing). Either party may, notwithstanding this provision, bring qualifying claims in small claims court. In the event there is a discrepancy or inconsistency between an arbitration provision contained in any Card terms and conditions, and the terms and conditions of these Terms, these Terms shall prevail, govern and control and the discrepancy will be resolved in Sponsor's sole and absolute discretion.
Limitation of Liability: BY PARTICIPATING, EACH PARTICIPANT AGREES THAT TO THE EXTENT PERMITTED BY APPLICABLE LAW: (A) ANY AND ALL DISPUTES, CLAIMS AND CAUSES OF ACTION ARISING OUT OF OR CONNECTED WITH THE OFFER, OR ANY GIFT AWARDED, WILL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION; (B) ANY AND ALL CLAIMS, JUDGMENTS AND AWARDS WILL BE LIMITED TO ACTUAL THIRD-PARTY, OUT-OF-POCKET COSTS INCURRED (IF ANY) NOT TO EXCEED FIFTY DOLLARS ($50.00), BUT IN NO EVENT WILL ATTORNEYS' FEES BE AWARDED OR RECOVERABLE; (C) UNDER NO CIRCUMSTANCES WILL ANY ENTRANT BE PERMITTED TO OBTAIN ANY AWARD FOR, AND ENTRANT HEREBY KNOWINGLY AND EXPRESSLY WAIVES ALL RIGHTS TO SEEK, PUNITIVE, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, LOST PROFITS AND/OR ANY OTHER DAMAGES, OTHER THAN ACTUAL OUT OF POCKET EXPENSES NOT TO EXCEED FIFTY DOLLARS ($50.00), AND/OR ANY RIGHTS TO HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED; AND (D) ENTRANTS' REMEDIES ARE LIMITED TO A CLAIM FOR MONEY DAMAGES (IF ANY) AND ENTRANT IRREVOCABLY WAIVES ANY RIGHT TO SEEK INJUNCTIVE OR EQUITABLE RELIEF. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY, SO THE ABOVE MAY NOT APPLY TO YOU.
Miscellaneous: The invalidity or unenforceability of any provision of these Terms will not affect the validity or enforceability of any other provision. Headings are solely for convenience of reference and will not be deemed to affect in any manner the meaning or intent of the documents or any provision hereof. In the event that any provision of the Terms is determined to be invalid or otherwise unenforceable or illegal, the other provisions will remain in effect and will be construed in accordance with their terms as if the invalid or illegal provision were not contained herein. The Released Parties' failure to enforce any term of these Terms will not constitute a waiver of that provision. Participants agree to waive any rights to claim ambiguity of these Terms. Headings are solely for convenience of reference and will not be deemed to affect in any manner the meaning or intent of the documents or any provision hereof. In the event there is a discrepancy or inconsistency between disclosures or other statements contained in any Offer-related materials, privacy policy or terms of use on any website, social media platform or application and/or the terms and conditions of the Terms, the Terms shall prevail, govern and control and the discrepancy will be resolved in Released Parties' sole and absolute discretion. The Terms may be modified and/or we may cease offering the Offer at any time. YOU AGREE THAT WE MAY NOTIFY YOU OF OTHER TERMS BY POSTING THEM (OR IN ANY OTHER REASONABLE MANNER OF NOTICE WHICH WE ELECT), AND THAT YOUR PARTICIPATION IN THE OFFER AFTER SUCH NOTICE CONSTITUTES YOUR AGREEMENT TO THE NEW TERMS. These are the terms and conditions that are applicable to the Offer, which may be revoked by Sponsor, including the reduction or elimination of Gifts, at any time, for any reason, with or without notice.
Sponsor: Electronic Payments, Inc., 7800 Congress Avenue, Suite 112, Boca Raton, FL 33487.