We’re a cutting-edge financial technology company encompassing point of sale, payment processing, and so much more, including our in-house processing platform, Cygma®.
Modern payment and point of sale technology for all types of businesses
Partnership programs custom-built to your needs and situation
Browse educational articles, EPI news, and case studies to learn more about payment processing.
Calverton, New York — March 4, 2020 — Electronic Payments, a leading point of sale (POS) provider, underscores how caller ID integration with their proprietary POS, Exatouch®, helps restaurants deliver superior customer service that increases business.
With quick access to customer information and data, the Whozz Calling? caller ID application functions with Exatouch Point of Sale’s Delivery Manager, allowing staff to give faster, more personalized service. When a customer calls in, staff can answer within seconds by tapping the touchscreen. The caller’s contact information automatically pops up, providing an opportunity for a personal greeting and speedier, more accurate order entry. Staff also have visibility into the customer’s most recent orders, which they can duplicate for fast reorders, or they can enter a new order into the system with minimal effort. New customers can easily be saved and referenced for future orders. Automating these everyday restaurant tasks eliminates the need for manual order entry, reduces errors, saves time, and boosts revenue.
The app also includes Google Maps integration, giving staff the means to instantly verify a customer’s address and determine if they are located within a defined delivery area. With the ability to preset map radiuses, restaurants can designate different fees for delivery zones based on the proximity of a customer’s location.
“Restaurants grow by delivering a personalized experience from start to finish,” said Michael Nardy, CEO of Electronic Payments. “With caller ID, restaurants are able to provide a more individual level of service that keeps customers coming back. Greet someone by name, take their order quickly, and deliver an accurate order on time—you’ve earned a regular who will multiply profits and help your business thrive.”
Other exclusive apps available at no cost through Exatouch include custom modifiers and menus, table mapping, and inventory management. Electronic Payments backs their products and services with U.S.-based, in-house technical support available 24/7, ideal for restaurants that are open late.
Learn more about Exatouch’s apps and how they benefit all types of restaurants, from fine dining to quick service, by visiting www.electronicpayments.com/exatouch.
About Electronic Payments
Innovating with new technologies, Electronic Payments has distinguished itself as one of the most highly regarded payment and transaction processing companies in the United States. Electronic Payments currently serves businesses in all types of industries and acquires new merchants through a network of POS value-added resellers (VARS), agent banks, sales agents, and independent sales offices (ISOs). Visit www.electronicpayments.com for more information.
Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.
Comments, compliments, criticisms and problems... Please don't hesitate to let us know!
"*" indicates required fields
We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
Copyright© Electronic Payments, Inc. All Rights Reserved
Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Commercial Bank of California, Los Angeles, CA.Electronic Payments is a Registered MasterCard© TPP
American Express may require separate approval.