We’re a cutting-edge financial technology company encompassing point of sale, payment processing, and so much more, including our in-house processing platform, Cygma®.
Modern payment and point of sale technology for all types of businesses
Partnership programs custom-built to your needs and situation
Browse educational articles, EPI news, and case studies to learn more about payment processing.
Calverton, New York — June 17, 2020 — Electronic Payments, an industry-leading payment processor and point of sale (POS) provider, is celebrating its 20th anniversary this year. Over the past two decades, the company has continued to elevate its service offerings, rising to meet evolving industry demands head-on with new technologies and proprietary products that serve small businesses nationwide.
Founder and CEO Michael Nardy established Electronic Payments in the year 2000, out of his dormitory at Boston College. After seeing the limitations in payment processing and the lack of relevant, affordable solutions at the time, Mr. Nardy knew there was an opportunity for him to help small businesses in his community. From a dorm room to becoming a national merchant acquirer employing over 150 full-time staff and partnering with more than 900 independent sales agents, Electronic Payments has grown into the 18th largest transaction processor in the U.S. based on Visa/Mastercard transaction volume.
“When I started this company at the age of 19, my 1-800 phone number rang into my dorm room. I was the only employee for the first five years, when my college roommate, Matthew Findlan, started as our Chief Operating Officer, a position he still holds today,” said Mr. Nardy. “We’ve come a long way from our humble roots and we’ve achieved success by working hard and remaining dedicated to our merchant and agent partners. I’ve personally relied on the values instilled in me by my grandfather and father—both entrepreneurs. They taught me to answer the phone, call people back, and solve the problem. This commitment to service is something I’m deeply proud of, and it’s why this company is an industry leader today.”
In 2012, Electronic Payments expanded its operations, investing in additional staff and opening a second office in Boca Raton, Florida housing new development teams. Since then, Electronic Payments has developed a host of proprietary products and services, including mobile and wireless payment solutions, a game-changing restaurant management platform, and advanced POS technologies. The company also made key acquisitions during this time, including acquiring Exatouch® Point of Sale in 2015, which offers customized business management and payment processing applications to merchants of every type.
Electronic Payments has been honored with a number of industry accolades, including eight consecutive years on The Nilson Report‘s List of Top Merchant Acquirers in the U.S. (2012-2019), five years of being named on Inc. Magazine‘s list of the 500 fastest growing private businesses nationwide, and recognition on Deloitte’s Technology Fast 500™. Mr. Nardy’s contributions to the industry have also been acknowledged in his nominations for the EY Entrepreneur® of the Year 2017 Award, for which he was a finalist, and most recently, in being named a 2020 Forty Under 40 honoree by the Electronic Transactions Association (ETA).
Through the years, Electronic Payments has grown its operation on the principles that service and partnership are the cornerstones of success. The company has continued to invest in its technology to meet the challenges of its merchants and agents, as well as the changing payments landscape. Today, the company now processes in excess of $13 Billion in annual transaction volume and counts more than 35,000 merchants as partners.
From its early days to now, the commitment Electronic Payments has to its principles continues to propel the company’s innovation and growth. To learn more about the company, visit www.electronicpayments.com.
About Electronic Payments
Innovating with new technologies, Electronic Payments has distinguished itself as one of the most highly regarded payment and transaction processing companies in the United States. Electronic Payments currently serves businesses in all types of industries and acquires new merchants through a network of POS value-added resellers (VARS), agent banks, sales agents, and independent sales offices (ISOs). Visit www.electronicpayments.com for more information.
Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.
Comments, compliments, criticisms and problems... Please don't hesitate to let us know!
"*" indicates required fields
We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
Copyright© Electronic Payments, Inc. All Rights Reserved
Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Commercial Bank of California, Los Angeles, CA.Electronic Payments is a Registered MasterCard© TPP
American Express may require separate approval.