Electronic Payments
  • Products

      Products

      Modern payment and point of sale technology for all types of businesses

    • CygmaFull-stack authorization and clearing platform
    • ExatouchFull-featured point of sale for a variety of small businesses
    • CloverFind the device that’s right for your needs, and customize it for your business.
    • ProChargeEverything you need for payments
    • eGiftSolutionsComprehensive gift card and loyalty platform
    • VaultA secure, affordable payment gateway
    • Value-Added Tools & ServicesMore tools and services to grow your business
  • Markets

      Markets

      View the industries we serve.

    • RetailEnhance in-store and online customer experience with solutions prioritizing service and sales.
    • RestaurantsEnjoy comprehensive solutions like easy payments, order management and more.
    • Service-Based IndustriesUnlock seamless mobile and secure payment solutions for billing, invoicing and more.
  • Partner Programs

      Partner Programs

      Partnership programs custom-built to your needs and situation

    • Referral PartnersRefer merchants to EPI and develop a new income stream for your business or organization
    • ISO & Agent ProgramsBuild your sales office with a partner invested in your success.
    • Financial InstitutionsBuild a solid bank program designed around your core competencies
    • Integrate With Us!Partner with EPI to seamlessly integrate payments into your software and unlock a new revenue stream.
  • Resources

      Resources

      Browse educational articles, EPI news, and case studies to learn more about payment processing.

    • Learning CenterGet tips for business, from POS systems to gift cards, retail to restaurants.
    • Success StoriesSee how our merchant partners have built successful businesses with EPI payment processing
    • Merchant ServicesLearn more about the perks of our merchant solutions!
  • About EPI® Services

      About EPI® Services

      We’re a cutting-edge financial technology company encompassing point of sale, payment processing, and so much more, including our in-house processing platform, Cygma®.

    • AboutSee more about us and our in-demand, business-building solutions.
    • In the PressStay up to date on Electronic Payments’ latest developments.
    • POS Bill of Rights™Our success is rooted in yours. Plain and Simple.
    • Contact UsReach out to our team. We’re here to help answer any questions you have.
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Corporate Ombudsman

Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?

It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."

The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.

Comments, compliments, criticisms and problems... Please don't hesitate to let us know!

Thank you for reaching out to Electronic Payments' Ombudsman!

We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:

Technical Support Help Desk (24/7):
(800) 966-5520 Option 3

Merchant Support Center:
www.merchantsupportcenter.com

Customer Service (M-F, 9am - 6pm EST):
(800) 966-5520 Option 4

POS Help Center:
help.exatouch.com

Talk to you soon,
The Electronic Payments Team

Save Money When You Partner with Electronic Payments for Merchant Services

Connect with us

  • Subscribe to EPI e-News →
  • Corporate Ombudsman →
  • (800) 966-5520
  • 7800 Congress Ave, Suite 112 Boca Raton, FL 33487

Media and Press →

  • Electronic Payments Acquires Handpoint, Extends Its Footprint Into EuropeAugust 19, 2025 - External Press Release
  • Electronic Payments Celebrates 25 Years of Payments Innovation & Merchant Serv...July 8, 2025 - Press Release
  • After Nearly 25 Years in Business, This Company Keeps InnovatingSeptember 1, 2024 - Media Appearance

Electronic Payments Blog →

  • Choosing a Payment Processor: A Merchant’s GuideJuly 24, 2025
  • EPI IMPACT25: Guide to the Premier Agent ConferenceJune 24, 2025
  • Mission, Values & Entrepreneurship: How Electronic Payments Drives SuccessMay 29, 2025

Copyright© Electronic Payments, Inc. All Rights Reserved

Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Commercial Bank of California, Los Angeles, CA.
Electronic Payments is a Registered MasterCard© TPP
American Express may require separate approval.

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