We’re a cutting-edge financial technology company encompassing point of sale, payment processing, and so much more, including our in-house processing platform, Cygma®.
Modern payment and point of sale technology for all types of businesses
Partnership programs custom-built to your needs and situation
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We know your business doesn’t have time to wait on hold for help from Technical Support. That’s why our skilled professionals are committed to providing next-level service. Our experienced team doesn’t pass your call around, they pick up in seconds, answer your questions—in terms that are easy to understand, and get you back to business quickly. How does your current merchant services provider compare?
The best technical support is the kind that answers your call quickly and responds to your questions thoroughly. If you’re having trouble closing a batch late at night after your business closes, you need help right then and there. That’s why our team is available 24/7 to provide support. And with 86% of calls answered within 60 seconds, there’s no delay in accessing help.
Running a business is hard. Choosing the right merchant services and point of sale partner is key to making it easier. Electronic Payments offers not only affordable payment processing and innovative POS solutions that are supported in-house, we provide our partners with the best service and support in the in the business. In fact, we answer an average of 230 calls per day with callers waiting only about 32 seconds to talk to us. What’s more, we’re able to help our merchants get back up and running in just 12 minutes—the average length of our technical support calls.
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Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.
Comments, compliments, criticisms and problems... Please don't hesitate to let us know!
We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
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Electronic Payments is a registered ISO of Wells Fargo Bank, N.A., Concord, CA and Westamerica Bank, Santa Rosa, CA. Electronic Payments is a Registered MasterCard© TPP American Express may require separate approval.
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