April 2, 2025

Why Choose EPI for Merchant Services? Here’s What Makes Us Different

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Behind EPI

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Good, old-fashioned customer service and innovative, user-friendly products—that’s how we started Electronic Payments, Inc. (also known as EPI) over 25 years ago and the model we continue to build our business on. 

Read on to learn how our technologies, team, and support make us unique among other merchant service providers—and why having EPI on your side is great for business.

In-house Development

We take pride in developing, deploying, and supporting our own payment and POS technologies in-house. This is rare in the payments industry—with other providers, you’ll be working with middlemen who don’t have complete control and understanding of your payment tech, risking costly downtime for your business.

At EPI, we know everything about your payment tech because we designed and built it ourselves. In an emergency, our team can rapidly troubleshoot and quickly deploy equipment swaps if needed. No waiting weeks for a third party to provision and ship new equipment. Electronic Payments can have your business back and up and running in a fraction of the time!

Explore our major payment solutions—all developed in-house at EPI:

Exatouch® 

• All-in-one POS solution for retail, restaurants, and service-based businesses
• Includes employee scheduling, inventory tracking, menu customization, and sales analytics

Cygma® 

• Faster, more affordable transaction processing with same-day funding
• Supports high-risk verticals like CBD, vape, firearms, and adult retail

ProCharge®

• Mobile and virtual terminal capabilities for remote and e-commerce transactions
• QuickBooks® integration for seamless accounting
• Automated e-invoicing and e-billing

Cost Savings & Transparent Pricing

Revenue is what makes or breaks a business. True merchant support means offering fair, up-front pricing information so you can make an informed decision for your business. Here’s how we support your financial growth:

• Competitive processing rates with no hidden fees
• Support for cash discounting & dual pricing to reduce processing costs
• Transparent, merchant-friendly pricing structure
• Free Exatouch® POS program—no upfront cost to qualifying merchants
• No additional fees for features like reporting or customer loyalty programs
• Same- and next-day funding with late funding cutoff times
• Faster deposits
• Integrations with the tech you already own
• Access to EPI Capital for flexible funding

Unparalleled Support

Like you, we’re entrepreneurs. We know what you need to run a business, and that’s why we take a personal approach to payments. Every EPI team member is passionate about payments and committed to growing their industry expertise to better serve our merchants.

One Call for All

We offer a “one call for all” support model that aligns every party in the customer support chain into a triage-based team that can address any question or concern quickly and easily. With one phone call, you can find out everything from how to change the time on your terminal to getting the most out of sales reports built into your Exatouch® Point of Sale.

“Our mission is to help small-to-midsize businesses prosper with innovative, affordable, and reliable payment processing services backed by unparalleled 24/7, in-house support.”

Quick, 24/7 Phone Service

The proof of our unparalleled support is in the numbers: most merchants reach our team, troubleshoot, solve their problem, and get back out on the floor in under 15 minutes! Imagine how helpful that will be when you have a line of customers in front of you and you need a quick solution. That’s the kind of service we deliver whether it’s nearing midnight on a holiday, or the middle of a busy weekday. You can rest assured knowing your business is backed by skilled technical support professionals available 24/7.

Commitment to Our Merchants

To prove how important long-term partnership is, and our commitment to helping merchants thrive, we established a Customer Bill of Rights. It outlines your right to fair, affordable, and transparent pricing, as well as our promise to provide secure and encrypted processing. We believe in being honest and up-front—and having a direct relationship with our merchants.

As a privately owned company with 25+ years in business, we have one of the best reputations in the industry, built one merchant relationship—and one product—at a time. Today, we’re as devoted to the success of small businesses as we were when we started.

Discover for yourself what it’s like to have a merchant services provider who believes in true partnership and understands what your small business needs to succeed in a competitive marketplace: Learn more about our merchant services.

QuickBooks® is a registered trademark of Intuit Inc. in the United States and other countries, used under license.

800-966-5520 | www.electronicpayments.com