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If you have questions regarding the menu build process or the Terms and Conditions, please contact Technical Support at (800) 966-5520 – Option 3.
Only one (1) submission will be accepted per menu build. Electronic Payments will include all specified menu items (e.g., food, bar items, appetizers, specials, etc.), but they must be included in the initial menu submission. Your initial menu submission must also include all prices, upcharges, and specific modifiers.
To prevent errors, please review your documents carefully prior to submission. Electronic Payments is not responsible for any typographical, spelling, or grammatical errors.
Note: We request a customer-facing copy of your menu or a typed listing of categorized menu items in a Microsoft Word or Excel file. Please review your documents to ensure they're in an accepted file format prior to submission.
Once your files have been uploaded, Electronic Payments will create a new menu database using the documents provided.
Electronic Payments will schedule an Initial Menu Review session with the designated menu contact within five (5) business days of the menu submission. It's imperative that the menu contact be available to take this call as together we'll review the menu online, answer questions, and identify any updates that need to be made. All requested changes will be made during the call.
Electronic Payments will reach out to the menu contact a maximum of two (2) times to schedule the Initial Menu Review. If for any reason Electronic Payments is unable to connect with the designated menu contact, and/or schedule the review within five (5) business days of the menu submission, the Initial Menu Review will not occur.
As a result, Electronic Payments will create a new menu database using the information provided in the original file submission, upload the menu to your point of sale equipment, and ship the equipment to you.
The menu contact will have the opportunity to review the menu during the point of sale Installation Call with Electronic Payments. It's important to note that this call may not be with the same individual who created the new menu database. In order to review the menu during the Installation Call, you'll need an internet connection and power at all locations where the point of sale equipment will be placed.
Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.
Comments, compliments, criticisms and problems... Please don't hesitate to let us know!
We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
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Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Commercial Bank of California, Los Angeles, CA.Electronic Payments is a Registered MasterCard© TPP
American Express may require separate approval.