We’re a cutting-edge financial technology company encompassing point of sale, payment processing, and so much more, including our in-house processing platform, Cygma®.
Modern payment and point of sale technology for all types of businesses
Partnership programs custom-built to your needs and situation
Browse educational articles, EPI news, and case studies to learn more about payment processing.
Our success is rooted in yours. Plain and simple.
We want you to be comfortable choosing Electronic Payments. Our POS Bill of Rights are made up of ten critical customer-centric tenets and they are the foundation of our TableTurn® Restaurant Management Platform. When you choose to work with us as your preferred POS partner, we pledge that you are entitled to expect the following from us:
The right to receive clear, understandable pricing with no hidden fees or charges to your customers. Billing should be straightforward and predictable.
The right to expect a certain standard of system reliability and uptime, with proactive communication in case of scheduled or unexpected downtime. Communication is key!
The right to have your business and customer data protected with high standards of security. Assurance that your data will not be sold or misused.
The right to access knowledgeable and timely technical support and customer service that helps you resolve issues efficiently and effectively.
The right to a system that is intuitive and easy to use, minimizing training time and reducing errors.
The right to expect the POS system to be regularly updated and improved, incorporating feedback from users to enhance functionality and performance.
The right to fair and reasonable contract terms, with no predatory practices. Easy-to-understand terms and conditions that protect both parties.
The right to receive adequate training and resources to fully utilize the POS system, including access to manuals, how-to guides, and online tutorials.
The right to provide feedback on the system and services, and to have that feedback considered in future developments and updates.
The right to cancel services under reasonable terms and to retrieve your data in a usable format if you choose to switch systems.
Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.
Comments, compliments, criticisms and problems... Please don't hesitate to let us know!
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We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
Copyright© Electronic Payments, Inc. All Rights Reserved
Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Commercial Bank of California, Los Angeles, CA.Electronic Payments is a Registered MasterCard© TPP American Express may require separate approval.
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