Table Management

For dine-in customers, proper table management is important to ensuring they have a postitive customer experience. Exatouch’s multi-zone table mapping and custom floor plans allow you to have a birdseye view of everything going on in your restaurant. From seeing the status of individual tables and the occupancy of certain zones, to assigning staff sections, Exatouch streamlines floor plan management. Divvy up the tables in each section according to how many waiters you have on the clock—and if someone calls out or you need to cut staff early on a slow night, it’s simple to adjust sections within Exatouch on the fly. Restaurant managers can walk the floor and monitor which tables are ready for their next course and fire it right from the POS floor plan—ideal for speeding service when a waiter is busy helping other guests. Firing courses from the floor plan ensures diners aren’t needlessly waiting for dessert once they’ve finished their entrees and turns tables sooner so your restaurant can accommodate more guests and increase sales.

Keeping waitstaff informed throughout a shift is also integral to customer satisfaction and faster table turns, both of which lead to higher profitability. To make this task easier, Exatouch offers Fresh Sheet, a display on the POS lock screen showing how many dishes are available in real time, turning red when the threshold is low and an item is about to be 86’d. This empowers waiters to give customers a heads up on popular specials that may be running out quickly to avoid disappointment or to push specials in need of movement. Every time an order is placed for a dish within the POS, the Fresh Sheet reduces availablity accordingly. Another key benefit of Fresh Sheet is it allows you to display an unlimited number of dishes. Plus, it’s simple to add, delete, or change menu items and specials with just a few taps on the screen. A tip to making the most of this feature is to place your menu items with the largest margins at the top of the list to keep them top of mind for servers. Best of all, waiters don’t even need to log in to the POS system to view this information, it’s available at a glance on the lock screen!