We’re a cutting-edge financial technology company encompassing point of sale, payment processing, and so much more, including our in-house processing platform, Cygma®.
Modern payment and point of sale technology for all types of businesses
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A profitable restaurant requires having the right tools in place to enable you and your staff to deliver an exceptional dining experience that delights your guests, day after day. With a smart and thoughtfully designed POS like Exatouch®, there are countless ways to maximize your restaurant’s resources for success.
Ambiance is more than just the look and feel of your establishment. With Exatouch, it’s easy to create an intimate, interactive setting with a customized floorplan that helps your guests feel cozy, not cramped. Open up your dining room to establish a natural flow into other areas such as the bar or outdoor patio. Having the right amount of space and an efficient flow promotes guest comfort and ensures your staff can provide the highest levels of service.
Processing orders quickly and accurately makes for efficient service and faster table turns. Exatouch offers complementary hardware options that streamline orders from start to finish, including handy tablets that allow you to view the status of all open tables at-a-glance, split or join guest checks and tables with ease, and even control the firing sequence of course selections to ensure no guest is waiting at their table for their entrée to arrive! Plus, wireless payment solutions mean guests can pay at the table so their credit card never leaves their sight, and they can leave when they’re ready rather than waiting for a server to return with their card.
Treat every take-out order as you would a table full of guests, with the same level of attentiveness from start to finish. Using Google Maps address verification and 3rd party delivery integration with services like GrubHub and Uber Eats, Exatouch ensures visibility into every step of the delivery. Plus, Caller ID enables staff to provide faster, more personalized service. In one tap of the screen, they can greet callers by name and see their 2 most recent orders for fast duplication
From the hostess to the head chef, an organized line of communication is essential for every restaurant. For staff to delight guests, it has to be easy to communicate with the kitchen. Eliminate dishes being sent back with enhanced modifiers that allow menu items to be customized in a flash, leaving less room for error and delivering exactly what your guests order the first time.
Have you ever run out of a special in the middle of the dinner rush or ingredients to make your most popular dish? Both of those scenarios can eat into your profit margin and frustrate your guests. That’s why Exatouch’s Fresh Sheet feature is easily accessible—right on the lock screen—to empower servers with the information they need to greet guests and provide efficient service. Plus, the Fresh Sheet helps you manage inventory more efficiently to ensure you always have what your chef needs on hand.
Discover more about how Exatouch helps you provide exceptional service that delights your guests.
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Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.
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We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
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Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Westamerica Bank, Santa Rosa, CA. Electronic Payments is a Registered MasterCard© TPP
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