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Modern payment and point of sale technology for all types of businesses
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Partnership programs custom-built to your needs and situation
Browse educational articles, EPI news, and case studies to learn more about payment processing.
We’re a cutting-edge financial technology company encompassing point of sale, payment processing, and so much more, including our in-house processing platform, Cygma®.
Our team is here to help answer any questions you have. When reaching out, you can always expect to hear back within a business day.
If you wish for immediate help, you can call us using one of the following numbers:
Main Office: (800) 966-5520 – Option 0
24/7 Technical Support: (800) 966-5520 – Option 3
Merchant Support: (800) 966-5520 – Option 4
ISO Support: (800) 966-5520 – Option 5
eGiftSolutions: (800) 966-5520 – Option 7
You can find general information on the following topics below:
Schedule a Demo
Merchant Resources
Become a Partner
Read More on Inc.’s Website
View our Entrepreneur Magazine Feature
Learn What Sets Our Team Apart
Knowing who to contact if you have a specific question or want an ear for a sensitive issue. Our corporate ombudsman will help if:
If you need additional help with a request, question, or general feedback, please fill out the form to the right. Our corporate ombudsman can handle any sensitive information you might have and/or direct you to the right department for additional support.
Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.
Comments, compliments, criticisms and problems... Please don't hesitate to let us know!
We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
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Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Commercial Bank of California, Los Angeles, CA.Electronic Payments is a Registered MasterCard© TPP American Express may require separate approval.
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