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March 3, 2021
In a POS system, employee management refers to streamlining the tasks associated with overseeing your staff. The tasks can include:
Assigning access cards and/or PIN numbers
Setting access levels & permission controls
Monitoring performance & activity
Timekeeping & payroll reconciliation
Advanced POS systems like Exatouch® have built-in time clocks that enable employees to sign in and out quickly with their individual access cards or PIN numbers, while centralizing important data to give you easy access. With streamlined timekeeping, it’s easier to reconcile payroll and ensure accurate paychecks because the POS automatically calculates the amounts each employee is owed, whether they worked overtime or worked under different roles, all at varying rates of pay. For example, if Employee 1 works a total of 2 hours of overtime in a week, they’ll be paid at their normal rate for the regular hours worked with 2 hours paid at the overtime rate. If Employee 2 works 4 hours in a delivery driver role at a lower rate, and 4 hours as a cashier at a higher rate, your POS ensures you pay them correctly for the type of work performed. Additionally, POS reports can be run to tell you total hours worked, total break hours taken, total overtime hours used, and other insights that help you allocate resources more efficiently.
Maintaining security, especially around sensitive business information stored in your POS, is important. Exatouch allows you to set access levels and user permissions for different types of employees, even fine tuning access levels using security profiles, including settings for administrators, power users, and regular users. The business owner would be assigned as an administrator with universal access to all settings and functions. A manager could be assigned as a power user, giving them the ability to provide refunds and discounts, for example, but an hourly employee would be assigned as a regular user who can create or edit orders, and cash them out, but doesn’t have permission to offer any refunds or discounts. With a POS designed for today’s business needs, you can maintain security, while ensuring all of your employees have the tools and access they need to perform their jobs.
For any businesses that allow tipping, and for restaurants in particular, a POS simplifies tip reporting and management. In Exatouch, it’s easy to adjust for tips, track both cash and credit card tips, pool tips, and split tips among staff members. With detailed reporting, you have complete visibility into all tips and it’s easier to resolve any potential employee disputes.
Exatouch monitors employee activity to help you determine who may need more training and who your top performers are so you can acknowledge their efforts. See which employees have the highest and lowest sales, who gives the most discounts per shift, and who is meeting their goals. Leverage this information to offer additional help to those who require it, and when you’re scheduling individual staff members, to ensure your best performers are on the clock during your busiest times to maximize sales. Exatouch enables you to print staff snapshot reports to give you quick access to this valuable information.
Not only will a POS track employee hours, it’ll help you optimize staff scheduling—whether that’s scheduling 2 weeks or a month out, splitting shifts, or assigning employees to specific appointments, like in the case of salons and spas. Looking at historical POS data helps you understand how many people you need to have on each shift to ensure your customers are taken care of, without having to pay nonessential staff. Break down sales by employee and by hour, to tell you which team members to schedule at the most hectic times of the day. If mornings are slow, schedule your newer or lower performing employees to give them more time to train and learn. If evenings are busy, schedule your veteran and top selling staff members to work, which will boost your overall sales. With Exatouch, there’s also the ability to break down sales by item and employee. If you have an upcoming sale promoting certain inventory, be sure to schedule the employees who love to sell those items to increase profits.
Training is arguably the most important step in ensuring a successful employee. Make it easier on your business with a smart POS that has the capability to streamline training and onboarding. With Exatouch, you can rely on the training mode as a simple and effective way to introduce new employees to your business and get them up to speed. There’s even a robust Knowledge Base with detailed instructions on how to do everything from clocking in to ringing up a sale—often including step-by-step videos! Plus, Electronic Payments offers staff training and 24/7, in-house technical support.
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