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August 7, 2020
Success Stories
Captain’s Table in Monroe, New York has been in business since 1934. Over the last 80+ years, the restaurant has grown from a roadside stop to a full-service establishment providing great food, live entertainment, catering, and more. In the 1970s, the Hafenecker family took over. Today, second generation owners Kathleen Aherne and Raymond Hafenecker are working hard to ensure this historic restaurant continues to serve the community while they plan for future growth.
In addition to frequent chargebacks, the owners of Captain’s Table were dealing with high processing fees and poor service from their previous merchant services provider. Even worse, there were ongoing credit card breaches in their local business community that were worrisome. With the restaurant’s MICROS® Point of Sale (POS), they were still swiping credit cards because it was expensive and cumbersome to upgrade their system to accept EMV chip cards, which offer more secure transactions.
While their primary goal in switching merchant services providers was saving money on credit card processing fees, the owners of Captain’s Table also wanted local, reliable support and more secure transactions that were compliant with the latest regulations. Fortunately, Electronic Payments met all those criteria—and then some!
In 2019, Captain’s Table switched their payment processing to Electronic Payments because of the savings offered. The restaurant’s processing fees were upwards of $80,000 a year and the owners needed a way to reduce those costs. And now, with the coronavirus pandemic, the number of patrons avoiding cash is increasing significantly. “More than 90% of customers are paying with cards these days—cash is dead,” said Raymond. With lower processing costs and local, one-on-one service backed by 24/7, in-house technical support, switching to Electronic Payments “was a no-brainer,” he continued.
Captain’s Table now enjoys substantial savings on their card processing fees, face-to-face support from their local representative, and reliable service from the Electronic Payments team. A few months into the relationship, the restaurant was interested in learning more about Electronic Payments’ restaurant management platform, TableTurn®. Wanting chip readers for greater security and to ensure compliance, the owners were looking for additional protection. They were content with their MICROS® POS overall, but not the expense and bother of upgrading their system to include EMV chip card readers. TableTurn was the answer.
With TableTurn, Captain’s Table can now accept EMV chip cards while keeping the MICROS® POS system their staff is comfortable using. And, TableTurn has resulted in remarkably lower chargebacks for the restaurant. “The time and aggravation saved in disputing and answering chargebacks alone is worth it,” said Kathleen and Raymond. “We spend so much less time dealing with chargebacks now—and we’re not paying those fees either!”
“We spend so much less time dealing with chargebacks now—and we’re not paying those fees either!”
– Kathleen and Raymond, Co-Owners of Captain’s Table
Available in countertop and wireless solutions, TableTurn offers a wealth of features and capabilities, including:
Captain’s Table started with the countertop solution, and is adding the wireless version so they can offer contactless payments and easily split checks with multiple forms of payment.
Kathleen thought the implementation of TableTurn was quite smooth. “As a matter of fact, we had no downtime during installation. We were able to still process our credit cards,” she said. And, when asked how the employees adapted to the new solution, she remarked that the chip readers were very easy to use. “The staff took to TableTurn quickly and in just a couple of days everyone was comfortable using it,” said Kathleen.
“We had no downtime during installation. We were able to still process our credit cards.”
– Kathleen, Co-Owner of Captain’s Table
Both Kathleen and Raymond agree the best part about TableTurn and partnering with Electronic Payments is being able to trust the solution. “Confidence in the machine itself, knowing it’s safe and secure, and that we don’t have to worry about it and neither do our customers—it’s priceless.” They also raved about the support they receive, reiterating that they always get the help they need, whether it’s from the Electronic Payments team or their local representative and Electronic Payments partner, Josh at Envoy Business Systems. “Very hands-on, the support is awesome! Whenever I reach out, they’re ready to help. The team is great and I know I can always count on them getting back to me,” said Kathleen. While Captain’s Table gets countless solicitations from other merchant services providers, they’re happy with their service and have a great relationship with Josh. “He’s open and straightforward—an open book. He’s one of us and we trust what he says,” said Kathleen.
Raymond pointed out that now he’s able to save transactions digitally. “If I ever need to reference a specific transaction, it’s easy to review in my email instead of going through stacks of receipts. It’s so much less painful now.”
Kathleen and Raymond are thrilled with their savings on credit card processing fees. While lowering costs was their main objective in switching providers, they’ve been ecstatic with the dropoff in chargebacks as well as the EMV chip readers that TableTurn provides. They’re even considering offering dual-prices for purchases made with cash or credit cards to help offset the cost of doing business. Knowing TableTurn and Electronic Payments support that offering and much more gives them further peace of mind as they continue to expand their business.
“We’re happy! The best thing is the dropoff in chargebacks, which were a regular issue.”
– Raymond, Co-Owner of Captain’s Table
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Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
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We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
Copyright© Electronic Payments, Inc. All Rights Reserved
Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Commercial Bank of California, Los Angeles, CA.Electronic Payments is a Registered MasterCard© TPP American Express may require separate approval.
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Offer: If an Eligible Business joins Electronic Payments' Cygma platform between 7/1/24 and 9/30/24 and processes a minimum of $500 in Mastercard card transations within thirty (30) days of joining the platform, the Eligible Business will receive a $50 Mastercard Prepaid® Card, while supplies last ("Offer").
Eligibility: This Offer is open only to U.S. businesses that are created under the laws of the U.S. and are incorporated or otherwise considered a valid legal entity in good standing in its state of formation as of the start of this Offer through gift award ("Eligible Business"). For purposes of these Terms, the following parties are collectively considered the "Released Parties": Electronic Payments, Inc. ("Sponsor"), Mastercard International Incorporated ("Mastercard"), Mastercard customer financial institutions, credit unions, alliances, processors (collectively, "Mastercard FI"), and teamDigital Promotions, Inc. ("Administrator"), and each of their respective parent companies, affiliates, retailers, distributors, subsidiaries, Gift providers and advertising/promotion agencies. Void where prohibited by law. By participating in this Offer, Eligible Businesses: (a) agree to be bound by these Terms and by the interpretation of these Terms by Sponsor and by the decisions of Sponsor, which are final and binding in all respects; and (b) acknowledge the Eligible Business is in compliance with these Terms.
Offer Period: The Offer begins at 12:00AM Eastern Time ("ET") on 7/1/24 and ends at 11:59PM ET on 9/30/24, or while supplies last, whichever comes first ("Offer Period"). The designated computer clock of the Administrator is the official time-keeping device in connection with the Offer.
How to Qualify for Offer: During the Offer Period, Eligible Businesses must join the Electronic Payments' Cygma platform (https://electronicpayments.com) and process a minimum of $500 in Mastercard card ("Card") transactions within thirty (30) days of joining the platform. Purchase transactions involving PIN-based Debit and international transactions, or other transactions requiring a PIN for completion, are not eligible for this Offer. Purchases made from international cards, unauthorized card use or those made with lost, stolen or fraudulent cards, or from transactions that require a PIN for completion are void. Only purchase transactions made with an eligible Card for an account that is in good standing at time of purchase and issued by Mastercard to an identifiable Eligible Business (as set forth herein) and that are processed and submitted through Mastercard's U.S. transaction processing system during the Ofer Period are eligible for this Offer.
Gift Details: Upon completion of this process (and verification by Sponsor), a $50 Mastercard Prepaid® card ("Gift") will be emailed to the first two thousand (2,000) Eligible Businesses who qualify. Each Eligible Business will receive their Gift within six (6) to eight (8) weeks after the Offer Period has ended. Limit one (1) Gift per Eligible Business. If the number of Gifts issued exceeds the number of Gifts available, for any reason, including technical, computer, seeding, human or other errors, the Released Parties reserve the right to award the listed number of Gifts based on the time and date stamp in which the $500 in Mastercard card transations are processed. Gift will be awarded in the Eligible Business name. No transfer, assignment, cash redemption, equivalents, or substitution of Gifts, except by Sponsor due to Gift unavailability, or other reasons determined by Sponsor, and then for a Gift of equal/greater value. Offer Gift may not be redeemed for cash. All Gift details not specified in these Terms will be determined in Sponsor's sole and absolute discretion. Gifts details and availability are subject to change and provider's rules and restrictions, and in the event that Sponsor is unable to provide the recipient with his or her Gift, the Sponsor may elect to provide recipient with the approximate value of such item in cash or award an alternate item of comparable or greater value. All Gift(s) are awarded "AS IS" and without warranty of any kind, express or implied (including, without limitation, any implied warranty of merchantability or fitness for a particular purpose). Gift recipients will be solely responsible for all federal, state and/or local taxes, and for any other fees or costs associated with the Gift(s) they receive, regardless of whether they, in whole or in part, are used. Unclaimed Gift(s) will be forfeited. The Offer Parties are not responsible for and will not replace any lost, mutilated, or stolen Gift(s) or any Gift that is undeliverable or does not reach the recipient because of an incorrect or changed address. The Released Parties are not responsible for and will not replace any lost, mutilated or stolen Gifts. Mastercard Prepaid® card restrictions apply: http://prepaidcarddisclosure.com/US.
Privacy: The participation in this Offer constitutes your agreement and consent to these Terms, participation in this Offer and your consent for Sponsor to obtain, use, and transfer your business name, business email, business phone number and other information for the purpose of administering this Offer, awarding the Gifts and to comply with applicable legal requirements. Released Parties are not responsible for late, illegible, lost, stolen, incomplete, late, misdirected, mutilated, delayed, garbled, damaged, inaccurate or undelivered Gifts or other communications or information (collectively, "Data"), defect/delay in transmission or communication; inaccurate or incomplete information; theft, destruction or unauthorized access to, or alteration of Data; or for telephonic, human or computer failures, problems or errors, interruptions in service due to system upgrades, repairs, modifications or other causes; failures or malfunctions of connections, satellite, network, cable, Internet Service Provider (ISP), phones, phone lines or telephone systems, traffic congestion on the Internet, technical or mechanical malfunctions, or other malfunctions or errors, whether caused by equipment, programming, human error or otherwise relating to or in connection with the Offer, including, without limitation, errors which may occur in connection with the administration of the Offer, the cancellation or postponement of the Offer, for any injury or damage to any participant's or any other person's computer or other device relating to or resulting from participation in this Offer, or for printing, typographical, human or other errors appearing in these Terms or other Offer-related materials; electronic equipment, computer hardware or software failures; or inaccurate Gift and/or other information, whether caused by equipment, programming, human error, or otherwise. The Released Parties are not responsible for and will not replace any lost, mutilated or stolen Gifts or any Gift that is undeliverable or does not reach the recipient because of an incorrect or changed address. If, for any reason, the Offer (or any part thereof) is not capable of running as planned for reasons which may include, without limitation, infection by computer virus, tampering, unauthorized intervention, fraud, technical failures, or any other causes which may corrupt or affect the administration, security, fairness, integrity or proper conduct of this Offer, then the Released Parties reserve the right at their sole discretion to cancel, terminate, modify or suspend the Offer in whole or in part. The Released Parties are not responsible for electronic communications that are undeliverable as a result of any form of active or passive filtering of any kind, or insufficient space in an recipients email account to receive email messages.
Force Majeure: In the event the Released Parties are prevented from continuing with the Offer by any event beyond its control, including, but not limited to, fire, flood, pandemic, epidemic, earthquake, explosion, labor dispute or strike, act of God or public enemy, communications or equipment failure, utility or service interruptions, riot or civil disturbance, terrorist threat or activity, war (declared or undeclared), interference with the Offer by any party, or any federal, state, or local government law, order, or regulation, order of any court or jurisdiction, or other cause not reasonably within Released Parties' control (each, a "Force Majeure" event or occurrence), the Released Parties shall have the right to modify, suspend or terminate the Offer.
Release: By participating, participants agree to be bound by these Terms and agree that Released Parties and their designees and assigns and all of their respective officers, directors, employees, shareholders, representatives and agents shall have no liability and agree to waive, release, indemnify, defend and hold harmless the Released Parties from and against any and all claims, liability, costs (including attorneys' fees), losses, damages, fines or injuries (up to and including bodily injury and death) of any kind arising out of or related to: (i) participation in the Offer; (ii) any acceptance, possession, misuse or use of any Gift (including, without limitation, losses, damages or injuries to consumer's or any other person's equipment or other property, or to their persons; (iii) the Released Parties' violation of rights of publicity or privacy, claims of defamation or portrayal in a false light or based on any claim of infringement of intellectual property; and (iv) any typographical, human or other error in the printing, offering, selection, operation or announcement of any Offer activity and/or Gift.
Disclaimers: The Released Parties are not responsible for the actions of participants in connection with the Offer, including participants' attempts to circumvent the Terms or otherwise interfere with the administration, security, fairness, integrity or proper conduct of the Offer. The Released Parties reserve the right, at their sole discretion, to disqualify any Eligible Business found to be tampering with the participation process or the operation of the Offer, or to be acting in any manner deemed by the Released Parties to be in violation of the Terms, or to be acting in any manner deemed by the Released Parties to be unsportsmanlike or disruptive, or with intent to annoy, abuse, threaten or harass any other person and void all associated redemptions and/or registrations. CAUTION: ANY ATTEMPT BY A PARTICIPANT, YOU OR ANY OTHER INDIVIDUAL TO DAMAGE OR UNDERMINE THE LEGITIMATE OPERATION OF THE OFFER IS A VIOLATION OF CRIMINAL AND CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE, THE RELEASED PARTIES RESERVE THE RIGHT TO SEEK DAMAGES AND OTHER REMEDIES (INCLUDING ATTORNEYS' FEES) FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW. Sponsor reserves the right, at its sole and absolute discretion, to disqualify (or terminate the Gift of) any individual who is found to be, or suspected of, acting in violation of these Terms, or to be acting in an unsportsmanlike, obscene, immoral or disruptive manner, or with the intent to annoy, abuse, threaten or harass any other person. Sponsor can void Offer from any Eligible Business believed to exhibit fraudulent behavior or any attempt to corrupt or impair the administration, security, fairness or proper administration of this Offer.
Choice of Law: All issues concerning the construction, validity, and interpretation of these Terms shall be governed by and construed in accordance with the laws of the State of Florida (and federal laws, as applicable), without giving effect to any choice of law or conflict of law rules that would result in the application of the laws of any jurisdiction other than the laws of the State of Florida and applicable federal laws.
Arbitration: Except where prohibited by law, as a condition of participating in this Offer, Participant agrees that: (1) any and all disputes and causes of action arising out of or connected with this Offer, or any prize awarded, shall be resolved individually, without resort to any form of class action, and exclusively by final and binding arbitration under the rules of the American Arbitration Association and held in New York County, New York; (2) the Federal Arbitration Act shall govern the interpretation, enforcement and all proceedings at such arbitration; and (3) judgment upon such arbitration award may be entered in any court having jurisdiction. In arbitration, there is no judge or jury and review is limited. The arbitrator's decision and award is final and binding, with limited exceptions, and judgment on the award may be entered in any court with jurisdiction. The federal or state law that applies to these Terms will also apply during the arbitration. Disputes will be arbitrated only on an individual basis and will not be consolidated with any other proceedings that involve any claims or controversy of another party, including any class actions; provided, however, if for any reason any court or arbitrator holds that this restriction is unconscionable or unenforceable, then the agreement to arbitrate doesn't apply and the dispute must be brought in a court of competent jurisdiction in New York, New York. The Sponsor agrees to pay the administrative and arbitrator's fees in order to conduct the arbitration (but specifically excluding any travel or other costs of Participant to attend the arbitration hearing). Either party may, notwithstanding this provision, bring qualifying claims in small claims court. In the event there is a discrepancy or inconsistency between an arbitration provision contained in any Card terms and conditions, and the terms and conditions of these Terms, these Terms shall prevail, govern and control and the discrepancy will be resolved in Sponsor's sole and absolute discretion.
Limitation of Liability: BY PARTICIPATING, EACH PARTICIPANT AGREES THAT TO THE EXTENT PERMITTED BY APPLICABLE LAW: (A) ANY AND ALL DISPUTES, CLAIMS AND CAUSES OF ACTION ARISING OUT OF OR CONNECTED WITH THE OFFER, OR ANY GIFT AWARDED, WILL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION; (B) ANY AND ALL CLAIMS, JUDGMENTS AND AWARDS WILL BE LIMITED TO ACTUAL THIRD-PARTY, OUT-OF-POCKET COSTS INCURRED (IF ANY) NOT TO EXCEED FIFTY DOLLARS ($50.00), BUT IN NO EVENT WILL ATTORNEYS' FEES BE AWARDED OR RECOVERABLE; (C) UNDER NO CIRCUMSTANCES WILL ANY ENTRANT BE PERMITTED TO OBTAIN ANY AWARD FOR, AND ENTRANT HEREBY KNOWINGLY AND EXPRESSLY WAIVES ALL RIGHTS TO SEEK, PUNITIVE, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, LOST PROFITS AND/OR ANY OTHER DAMAGES, OTHER THAN ACTUAL OUT OF POCKET EXPENSES NOT TO EXCEED FIFTY DOLLARS ($50.00), AND/OR ANY RIGHTS TO HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED; AND (D) ENTRANTS' REMEDIES ARE LIMITED TO A CLAIM FOR MONEY DAMAGES (IF ANY) AND ENTRANT IRREVOCABLY WAIVES ANY RIGHT TO SEEK INJUNCTIVE OR EQUITABLE RELIEF. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY, SO THE ABOVE MAY NOT APPLY TO YOU.
Miscellaneous: The invalidity or unenforceability of any provision of these Terms will not affect the validity or enforceability of any other provision. Headings are solely for convenience of reference and will not be deemed to affect in any manner the meaning or intent of the documents or any provision hereof. In the event that any provision of the Terms is determined to be invalid or otherwise unenforceable or illegal, the other provisions will remain in effect and will be construed in accordance with their terms as if the invalid or illegal provision were not contained herein. The Released Parties' failure to enforce any term of these Terms will not constitute a waiver of that provision. Participants agree to waive any rights to claim ambiguity of these Terms. Headings are solely for convenience of reference and will not be deemed to affect in any manner the meaning or intent of the documents or any provision hereof. In the event there is a discrepancy or inconsistency between disclosures or other statements contained in any Offer-related materials, privacy policy or terms of use on any website, social media platform or application and/or the terms and conditions of the Terms, the Terms shall prevail, govern and control and the discrepancy will be resolved in Released Parties' sole and absolute discretion. The Terms may be modified and/or we may cease offering the Offer at any time. YOU AGREE THAT WE MAY NOTIFY YOU OF OTHER TERMS BY POSTING THEM (OR IN ANY OTHER REASONABLE MANNER OF NOTICE WHICH WE ELECT), AND THAT YOUR PARTICIPATION IN THE OFFER AFTER SUCH NOTICE CONSTITUTES YOUR AGREEMENT TO THE NEW TERMS. These are the terms and conditions that are applicable to the Offer, which may be revoked by Sponsor, including the reduction or elimination of Gifts, at any time, for any reason, with or without notice.
Sponsor: Electronic Payments, Inc., 7800 Congress Avenue, Suite 112, Boca Raton, FL 33487.