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January 23, 2020

2019 Technical Support By The Numbers

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800-966-5520 | www.electronicpayments.com
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Tags:
Customer ExperienceCustomer ServiceElectronic PaymentsLeadershipMerchant ServicesPayment ProcessingSmall BusinessSMBTechnical SupportTechnologyValue-AddsYear in Review
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Corporate Ombudsman

Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?

It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."

The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.

Comments, compliments, criticisms and problems... Please don't hesitate to let us know!

Name*
This field is for validation purposes and should be left unchanged.

Thank you for reaching out to Electronic Payments' Ombudsman!

We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:

Technical Support Help Desk (24/7):
(800) 966-5520 Option 3

Merchant Support Center:
www.merchantsupportcenter.com

Customer Service (M-F, 9am - 6pm EST):
(800) 966-5520 Option 4

POS Help Center:
help.exatouch.com

Talk to you soon,
The Electronic Payments Team

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  • Corporate Ombudsman →
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Media and Press →

  • Valor PayTech Integrations with EPI Platform UnderwayMay 23, 2022 - Media Appearance
  • Electronic Payments Is Now a Point of Sale Partner in Juul Labs’ Retail Access Con...November 30, 2021 - Press Release
  • Technology Gives This Payments Company Its EdgeAugust 24, 2021 - Media Appearance

Electronic Payments Blog →

  • Q1 2022 Technical Support by the NumbersMay 12, 2022
  • What Are the Benefits of a POS System?April 28, 2022
  • Chargebacks Are on the Rise: Learn What You Can DoApril 1, 2022

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Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Westamerica Bank, Santa Rosa, CA.
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