We’re a cutting-edge financial technology company encompassing point of sale, payment processing, and so much more, including our in-house processing platform, Cygma®.
Modern payment and point of sale technology for all types of businesses
Partnership programs custom-built to your needs and situation
A retail point of sale (POS) system can do a lot more than just ring up transactions. Day after day, the equipment sits on your counter absorbing data—just like a sponge. From capturing the times when most of your customers shop to seeing which inventory items are selling the most, your POS is a goldmine of useful information. All that data can be easily pulled to give you actionable insights that help increase your store’s profit margin!
A cutting-edge POS like Exatouch® manages your inventory so it’s easy to keep tabs on stock counts. You can pull sales reports to identify which items sell the fastest, which aren’t moving, and which are the most profitable. Plus, Exatouch retains your past purchase orders, enabling you to view how many items you ordered the last time you replenished stock, how long it took to sell through those items, and how much you paid for each unit. Adjusting your next inventory order using this data can keep more profits in your store.
Whether Memorial Day weekend is coming up or you’re preparing for the rush of holiday shoppers, understanding how your retail location performed in the past can help you get ready for your busiest times. With Exatouch’s reporting features, you can see how many team members worked on certain holidays and how much you did in sales. This kind of insight enables you to staff the appropriate amount of employees to ensure your customers are properly cared for and that you’re not paying for extra labor hours you don’t need. The same goes for inventory. If you consistently sell through the same top ten items year after year, you’ll know how much inventory to purchase ahead of time to make the most of your sales.
What type of retail store do you consider your shop? While you may think of yourself as more of a clothing store, your sales may tell a different story. Are most of your customers buying scarves, purses, and belts? Maybe it’s time to clear some shelf space to focus more on stocking accessories. Are you certain your current operating hours are the ones in which your customers want to shop? If you’re making most of your sales in the last 30 minutes that you’re open and it tends to be slow for the first couple hours of the day, consider adjusting your opening hours to accommodate your customers’ shopping habits. Opening and closing just one hour earlier or later—especially on certain days—can make a world of difference in your profit margin! By running one of Exatouch’s 70+ business reports, you can home in on this kind of key business information to reposition your retail store for maximum earnings.
Are there several business partners involved in your establishment? Do they live in different locations or provide feedback from off-site? If it’s a struggle to keep key parties updated on your latest figures, Exatouch can be programmed to automatically email a daily sales report that provides a snapshot of your overall business. This feature is also helpful for sending your accountant the information they require to complete their duties—saving you time, frustration, and money in the long run!
In any retail business where cash is in play, there is opportunity for theft. Exatouch’s reporting allows you to assess how many voids, discounts, and refunds each employee is processing per shift. Is one particular staff member giving an excessive amount of refunds? They may need additional training on your store’s return policy. Does someone on your team often have friends or family in your store at the time of their baseless discounts? The more information at your disposal, the more you can detect fraud, thwart stealing, and keep money in your business!
POS reports help you identify top performers on your staff so you can recognize and reward their outstanding service. It may even be beneficial to have these salespeople train other employees on best practices. Happy workers translate into happy customers who are more loyal and spend more money in your store, making it advantageous to pull sales by employee reports regularly.
With a smart POS system like Exatouch, there are unlimited ways to measure the success of your business—and countless insights that can help you build on that success! Learn more about how Electronic Payments’ POS solutions can help grow your retail store’s bottom line.
Gift cards are a smart way to expand your brand, reach new customers, and make more money all yea...
Read about how this local Italian restaurant and pizzeria installed a POS to serve customers fast...
Learn what key POS features to look for when selecting a system for your convenience store.
Small businesses can’t wait on hold for Technical Support. That’s why Electronic Payments leads t...
View a list of 20 key benefits a point of sale offers entrepreneurs, from saving time and reducin...
Subscribe to our blog and we'll keep them coming!
We'll deliver new posts right to your inbox as soon as they're published. Stay tuned for ongoing tips, advice, and strategies you can use to grow your business!
Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.
Comments, compliments, criticisms and problems... Please don't hesitate to let us know!
We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
Copyright© Electronic Payments, Inc. All Rights Reserved
Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Westamerica Bank, Santa Rosa, CA. Electronic Payments is a Registered MasterCard© TPP
American Express may require separate approval.