We’re a cutting-edge financial technology company encompassing point of sale, payment processing, and so much more, including our in-house processing platform, Cygma®.
Modern payment and point of sale technology for all types of businesses
Partnership programs custom-built to your needs and situation
Fairway Carts, Parts & More is a family owned business in North Canton, OH that was launched by Suzette and Doug Schuller in 2008. As the leading cart service center in the area, Fairway is the most trusted source for all things outdoor living. The retail store and service center specializes in golf carts, fireplaces and fire pits, grills, and outdoor furniture and accessories. They also sell custom and used carts, parts, and offer rental and repair services. They pride themselves on offering service and repair for nearly all golf cart makes and models. As they say on their website, “from tune-ups to engine repair, we do it all.”
In the interview below, Fairway Carts manager, Justin, explains why the store and service center selected ProCharge® Desktop to install at the business.
What drove you to choose ProCharge Desktop for your payment processing?
We only had one payment terminal for the entire operation and it was becoming unsustainable. Fairway has partnered with Electronic Payments and our sales representative, Dante Duluc from Out of Box Solutions, LLC, for merchant services and payment processing since 2016, and we have a great relationship. Since our business is growing, we knew we needed to add another payment terminal to serve our expanding customer base in a more efficient manner.
ProCharge Desktop was easy to use and fit in well with our unique inventory, business model, and existing workflows, which prompted us to implement the solution.
What goals did Fairway Carts hope to achieve by installing ProCharge Desktop? Were your goals met?
Our main goal in installing ProCharge Desktop was to serve our customers more quickly. We also needed to add a second terminal to streamline payments and operations at the store. Immediately after installation, we were able to process transactions in two different areas of the business to accommodate more customers.
What criteria did you use to evaluate ProCharge Desktop?
The business required a desktop-based solution that would allow staff to input pricing on the computer and have it display on the customer-facing payment terminal. ProCharge Desktop was exactly what we needed.
What pain points have been alleviated since implementing ProCharge Desktop?
We used to have a queue of customers at our single payment terminal—all of them waiting to check out at once. Now having two terminals, it’s saving us time and we’re able to get more customers paid up and on their way quickly.
“ProCharge Desktop is saving us time and we’re able to get more customers paid up and on their way quickly.”
– Justin, Manager at Fairway Carts, Parts & More
Additionally, with ProCharge Desktop, customers are able to maintain complete control over the transaction, and keep their cards in hand the entire time. That isn’t possible with our other payment terminal. We have to take the card from the customer and run it for them. With COVID-19, some patrons are uneasy about us handling their cards. ProCharge Desktop allows them to hold onto their own cards throughout their transactions, which increases security and hygiene, ensuring customers feel more comfortable.
How have day-to-day operations changed at Fairway Carts since implementing ProCharge Desktop?
We can now check out customers at multiple points throughout the store. Before, we had to send all our patrons to a single terminal, creating long lines and causing confusion. Some customers expected to pay at the parts counter where they were getting service, rather than us having to send them to reception where the one payment terminal was placed.
What was your experience with training staff on how to use ProCharge Desktop?
There was virtually no training needed! The desktop application only has two fields in which to put information. It couldn’t be simpler—and the solution works perfectly alongside our current accounting software.
“There was virtually no training needed! …ProCharge Desktop couldn’t be simpler—and the solution works perfectly alongside our current accounting software.”
How has the staff adapted to using ProCharge Desktop?
Very easily. Our staff follows the same process with our accounting software that they’ve always done. The payment details are entered into ProCharge Desktop at the same time as our software, so staff simply need to input the sale.
Since implementation, have you seen a positive change in service levels or employee productivity?
Yes, customer satisfaction has certainly increased since shoppers don’t have to wait as long to complete their transactions. Service levels are elevated, customers are happier, and our staff no longer needs to spend unnecessary time explaining where customers need to go to complete their payments. Checkout speed is another improvement—it’s definitely quicker now that we have two payment terminals. No more long lines!
As far as employee productivity, we have seen a positive change. Service is streamlined with the person who knows about the sale completing the transaction, leading to much less confusion.
Did you experience any downtime during installation?
Not at all, our installation was painless.
What do you and the staff love most about ProCharge Desktop and partnering with Electronic Payments?
We love the ease of checking customers out with ProCharge Desktop. The staff is really happy with that in particular. And with Electronic Payments, we get affordable credit card processing and truly great service and support.
Are there additional Electronic Payments’ solutions Fairway plans to take advantage of in the future?
Yes, we’re looking forward to processing our eGiftSolutions® gift cards on ProCharge Desktop soon!
Online businesses need to be on the lookout to prevent credit card fraud and protect their profit...
POS systems with customer facing displays help counter service restaurants save time and money wh...
Read about the owner of an Ohio spa providing electrolysis, reiki, and skincare who switched to E...
Find out how this metal supply company is saving time and money with Electronic Payments’ ProChar...
Many small businesses aren’t sure how to safeguard their business’s and customersR...
Subscribe to our blog and we'll keep them coming!
We'll deliver new posts right to your inbox as soon as they're published. Stay tuned for ongoing tips, advice, and strategies you can use to grow your business!
Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.
Comments, compliments, criticisms and problems... Please don't hesitate to let us know!
We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
Copyright© Electronic Payments, Inc. All Rights Reserved
Electronic Payments is a registered ISO of Wells Fargo Bank, N.A., Concord, CA and Westamerica Bank, Santa Rosa, CA.
Electronic Payments is a Registered MasterCard© TPP
American Express may require separate approval.