We’re a cutting-edge financial technology company encompassing point of sale, payment processing, and so much more, including our in-house processing platform, Cygma®.
Modern payment and point of sale technology for all types of businesses
Partnership programs custom-built to your needs and situation
We understand businesses like yours can’t wait on hold with Technical Support when you have a line of customers waiting to pay. It’s why our team of experienced professionals provides next-level service 24/7. We’re committed to answering your payment processing and POS questions in a friendly, efficient manner with complete focus on getting you back up and running quickly. Does your current merchant services provider offer you that same level of commitment and support?
Discover what makes Electronic Payments different from other merchant service providers. →
We’re continuously innovating to improve our service and support. In that spirit of innovation, we’ve recently added the following capabilities to our Technical Support team’s toolkit.
Good technical support starts with skilled representatives who have in-depth product knowledge. They pick up your calls promptly, give helpful and insightful answers to your questions, and resolve issues quickly. If you’re waiting on hold for more than a few minutes, or it takes an hour to get someone to actually fix your problem, you’re not receiving the best service. Our team of highly trained technical support professionals answers your call within 84 seconds and gets you back up and running in under 13 minutes total on average. When you reach out to Electronic Payments, there’s no delay in getting what you need to keep your operation moving forward.
Learn simple ways you can get the most out of your POS technical support team. →
Contact us today and see for yourself why Electronic Payments technical support is unparalleled in the industry.
The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries.
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Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.
Comments, compliments, criticisms and problems... Please don't hesitate to let us know!
We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
Copyright© Electronic Payments, Inc. All Rights Reserved
Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Westamerica Bank, Santa Rosa, CA. Electronic Payments is a Registered MasterCard© TPP
American Express may require separate approval.