We’re a cutting-edge financial technology company encompassing point of sale, payment processing, and so much more, including our in-house processing platform, Cygma®.
Modern payment and point of sale technology for all types of businesses
Partnership programs custom-built to your needs and situation
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August 28, 2019
Merchant services can be confusing and overwhelming, but it doesn’t have to be with the right partner. While it may require some due diligence, there are trustworthy, reputable payment processors who can help your business flourish. So, where does a small business owner start? We suggest going back to the basics, looking at what differentiates industry leaders: good, old-fashioned customer service and innovative, user-friendly products. Read on to learn how Electronic Payments’ team, technologies, and support are different from other merchant service providers—and how we’ve positioned businesses for success for 20 years!
We take pride in developing, deploying, and supporting our own payment and POS technologies in-house. This is rare in our industry and it’s a big benefit for your business. In an emergency, our team can rapidly troubleshoot and quickly deploy equipment swaps if the situation warrants it. No waiting for a third party to provision and ship new equipment, which can take weeks. Electronic Payments can have your business back and up and running in a fraction of the time!
Like you, we’re entrepreneurs who understand the needs of business. It’s why we take a personal approach to payments, investing in the growth and success of each of our employees to create a team of talented individuals who are passionate about payments and committed to serving merchant needs.
We offer a “one call for all” support model that aligns every party in the customer support chain into a triage-based team that can address any question or concern quickly and easily. With one phone call, you can find out everything from how to change the time on your terminal to getting the most out of sales reports built into your
Exatouch® Point of Sale.
“Our mission is to help small-to-midsize businesses prosper with innovative, affordable, and reliable payment processing services backed by unparalleled 24/7, in-house support.”
When we say unparalleled, we mean highly trained, personable team members with years of experience who are ready to help. Our in-house experts are there when you need them most, answering your questions and resolving issues quickly. The proof is in the numbers: 86% of our calls are answered in less than 30 seconds! Imagine how helpful this is when you have a line of customers in front of you and need help—fast. That’s the kind of service we deliver whether it’s nearing midnight on a holiday, or the middle of a busy weekday. You can rest assured knowing your business is backed by skilled technical support professionals available 24/7.
To prove how important long-term partnership is, and our commitment to helping merchants thrive, we established a Customer Bill of Rights. It outlines your right to fair, affordable, and transparent pricing, as well as our promise to provide secure and encrypted processing. We believe in being honest and up-front—and having a direct relationship with our merchants.
As a privately owned company with nearly two decades in business, we have one of the best reputations in the industry, built one merchant relationship—and one product—at a time. Today, we’re as devoted to the success of small businesses as we were when we started.
Discover for yourself what it’s like to have a merchant services provider who believes in true partnership and understands what your small business needs to succeed in a competitive marketplace.
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Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.
Comments, compliments, criticisms and problems... Please don't hesitate to let us know!
We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
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Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Commercial Bank of California, Los Angeles, CA.Electronic Payments is a Registered MasterCard© TPP
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