We’re a cutting-edge financial technology company encompassing point of sale, payment processing, and so much more, including our in-house processing platform, Cygma®.
Modern payment and point of sale technology for all types of businesses
Partnership programs custom-built to your needs and situation
A smart restaurant point of sale (POS) system simplifies and streamlines kitchen communications, which elevates service, turns tables more quickly, and increases your revenue. And, with an innovative POS like Exatouch® that includes advanced capabilities such as coursing and simplified modifiers, your front-of-house staff can effectively impart key information to the back-of-house team, saving time, reducing waste, and lowering food costs. Discover the simple and ingenious ways Exatouch can improve communications among your staff and make your establishment more nimble and successful.
We’ve all seen it. An appetizer is presented to a table and just as the diners are about to pick up their forks to take the first bite, the entrées are delivered. Not only do the guests now have to choose which dish to eat first, while letting the other one get cold, the plates and glasses are crowding the table—diminishing the dining experience. The good news is this scenario can easily be solved.
With coursing, a server can tap their table on Exatouch’s screen and input the order as courses. Beverages are first, followed by appetizers, entrées, and finally, desserts. Someone at the table wants an appetizer as their entree? No problem! With coursing, menu items are grouped into the appropriate course so there’s no confusion in the kitchen. What’s more, coursing allows waitstaff to control the pace at which each course is sent to the kitchen, following the lead of their diners. When servers see that a table’s appetizers are almost finished, they can fire the entrée course to ensure smooth, well-paced service, optimizing the guest experience. No more jam-packed tables and cold food—just great reviews and repeat customers! And, by empowering your servers with Exatouch’s coursing feature, on a slow night, they can delay the courses allowing time for guests to relax and order more drinks. On a busy night, they can fire courses more quickly to speed table turns.
Exatouch has simplified modifiers that flow intuitively—and you have complete control in determining which ones are required, optional, or cost extra. Need to make a change to certain modifiers or increase the prices? It’s easy to do with Exatouch. Most importantly, Exatouch’s required modifiers ensure servers put in all the information the kitchen staff needs to prepare an order exactly the way your guest wants it, whether it’s the temperature of a steak or the type of dressing on a salad. There’s even an area to add notes, so inputting details like the cost of an unusual modification is effortless. All of these tools omit the need for waiters to walk into the kitchen to clarify an order, decreasing waste and keeping waitstaff on the floor selling and attending to guests.
When sending an order to the kitchen, Exatouch requires servers to mark orders as dine-in or take-out. This is key in saving time and reducing errors because the kitchen staff may need to modify portion sizes of a plated dish to fit certain containers or put specific components of a single dish into separate packaging to ensure food remains fresh and appetizing, even when travelling.
Additionally, Exatouch enables you to change pay rates for certain staff members on a shift. Servers may be concerned when assigned to takeout duty since they won’t receive the same amount of tips as they would waiting tables in the dining room. But, in the POS system, you can assign a staff member to a higher hourly wage for a single shift. And when they return to work serving tables the next day, they clock in at their regular rate.
It’s no secret that frequent turnover is rampant in the restaurant industry. The need to train new employees regularly can take time away from managers and head servers who could otherwise be on the floor selling and ensuring guests are satisfied. Exatouch makes training staff simpler and speeds up the learning curve. As trainees learn which sides go with certain dishes, these details are already configured in the POS system, making it easier for them to input accurate and complete orders for the kitchen. This creates less friction among the back-of-house staff, keeps customers happier, and decreases food waste.
When it comes to running a restaurant, streamlining communications amongst staff is paramount to ensuring great service and maximum profitability. Schedule a free, personalized demo of Exatouch and see all the tools and features that can help!
Discover how key restaurant management tools built into a point of sale system can help your busi...
Learn the key reasons why a point of sale system with appointment scheduling can save your busine...
Gift cards are a smart way to expand your brand, reach new customers, and make more money all yea...
Try these simple tips to prep your store for the holiday season—they’ll help maximize your profits.
Subscribe to our blog and we'll keep them coming!
We'll deliver new posts right to your inbox as soon as they're published. Stay tuned for ongoing tips, advice, and strategies you can use to grow your business!
Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.
Comments, compliments, criticisms and problems... Please don't hesitate to let us know!
We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
Copyright© Electronic Payments, Inc. All Rights Reserved
Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Westamerica Bank, Santa Rosa, CA. Electronic Payments is a Registered MasterCard© TPP
American Express may require separate approval.