We’re a cutting-edge financial technology company encompassing point of sale, payment processing, and so much more, including our in-house processing platform, Cygma®.
Modern payment and point of sale technology for all types of businesses
Partnership programs custom-built to your needs and situation
Browse educational articles, EPI news, and case studies to learn more about payment processing.
September 19, 2019
Editor’s note: This article was originally published in 2019 and has been updated to incorporate additional information.
Original publish date: September 19, 2019
Updated: May 26, 2022
Modern restaurant point of sale (POS) systems are designed to make life easier, streamlining everything from credit card transactions to employee scheduling. But POS solutions differ when it comes to business-building features—and how robust they are. With an innovative solution like Exatouch® Point of Sale, there’s a vast and continuously expanding roster of built-in features. Take the versatile and comprehensive Item Details Module. This feature provides a myriad of ways to input information for all your menu items, including categories, pricing, taxes, and more. By completing the fields within Item Details, you can extract data and insights that save time, boost profits, and grow your restaurant.
As the POS experts, we’re often asked about the best way to alert servers to potential allergens in menu items such as nuts or wheat. It’s a constant challenge to keep frontline staff up to date with this kind of critical information, especially when dishes and ingredients change so frequently. The good news is Item Details allows you to input extended item descriptions that waitstaff can see with just a few taps of the POS screen. These customizable description fields are the ideal place to list ingredients and highlight common allergens. Plus, as ingredients evolve, it’s easy to update these fields in real-time. You can also include information about how hot your spicy entrée special is or details on the origin of a particular dish. If your restaurant’s popular Bolognese sauce is a treasured family recipe, include that in the description to give your servers a fun conversation starter when they greet guests!
Read more about how Exatouch can improve your guests’ dining experience! →
In Item Details, it’s simple to set up modifiers and designate whether they’re required or optional. Does the kitchen staff need to know details such as which flavor, heat level, or sauce goes with an order? Build those required modifiers into Exatouch to ensure servers ask customers for their preferences and include the information before an order is sent to the kitchen. Streamlining menu modifiers is an ideal way to avoid delays that lead to slow service, frustrated diners, and lower profit margins.
Exatouch’s KDS is another tool you can use to maximize efficiency and worker productivity. This useful solution offers real-time visibility into upcoming orders, complete with modifiers, to ensure quick and accurate service.
The KDS maximizes kitchen productivity with:
Big data isn’t just for big business. When adding inventory in Exatouch, divide your menu up into categories in the Item Details Module. Create a category for seafood entrees, pasta dishes, appetizers, and the like. Then, run a sales report showing how much of each category you sold. If you sell 90% more fish entrees during the month of March, focus on seafood specials at that time of year, saving your pasta specials for the months when they’re the most popular. You can even set up subcategories under your seafood category by purveyor. If one purveyor makes up the majority of your seafood entrée sales, allocate more of your budget to them and negotiate more advantageous pricing because of your bigger buy. The possibilities for maximizing your profits are endless!
Get more tips on inventory management to control food costs. →
Exatouch is a well-rounded and established point of sale solution that enables merchants to take advantage of data to gain the kind of insights that lead to happier customers and bigger profits. Discover all the ways Exatouch can help your restaurant grow by scheduling a personalized demo.
Schedule My Demo
Are you ready for the holiday rush? This can be the busiest—and most lucrative—time of year for ...
Prepare your store for the holiday season with these consumer insights—featuring top data points ...
The average consumer spends $59 more than the original value of their gift card. (First Data)
Gift cards are a great way to increase sales and boost customer loyalty. Try using these marketin...
Your selling opportunities don’t end at checkout, so use that time wisely! Learn how to optimize ...
Subscribe to our blog and we'll keep them coming!
We'll deliver new posts right to your inbox as soon as they're published. Stay tuned for ongoing tips, advice, and strategies you can use to grow your business!
Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.
Comments, compliments, criticisms and problems... Please don't hesitate to let us know!
"*" indicates required fields
We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
Copyright© Electronic Payments, Inc. All Rights Reserved
Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Commercial Bank of California, Los Angeles, CA.Electronic Payments is a Registered MasterCard© TPP
American Express may require separate approval.