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November 18, 2021
Service-based businesses from salons and dog groomers to landscaping companies and mechanics rely on appointments to serve their customers efficiently and keep revenue flowing. A point of sale (POS) system that’s designed for small business—with built-in appointment scheduling and email reminders—makes it faster and easier for merchants to fill their books, streamline operations, and grow. In the article below, we outline additional key benefits of POS appointment scheduling.
If your service business’s income is dependent on clients showing up for their assigned slots, a POS with staff scheduling, appointment bookings, confirmations, and reminders helps ensure you have customers walking through your doors and the team in place to help them. Leverage your system’s capabilities to maximize limited resources and save on overhead.
Creating and building on a customer database in your POS can mean higher profits for your business. Ask each client at checkout for their phone number and email address to send them promotions and discounts. Then, when they call for their next appointment, your staff can simply choose the customer from the database and all of their contact information will be automatically included with the booking. Additionally, a customer database gives you:
When you provide high levels of service and maintain contact with your customers, your business remains top of mind when clients are ready to make their next appointments. By using a POS with appointment scheduling, when they call in to book, customers spend less time on the phone because your system has all the information necessary to complete the booking. They also appreciate email and text reminders, which are easy to send through your POS and lead to:
The detailed reporting that comes with a POS is essential to your business. Besides features and applications such as inventory and pricing management, employee management, fast credit card processing—including contactless payments, and built-in loyalty programs and promotions, a POS system with appointment scheduling helps you determine performance like:
Pouring over an appointment book would take hours to glean this information, where a POS with appointment scheduling software will automatically surface the information and insights you need to make profitable business decisions. A POS like Exatouch® includes all these features and more!
✓ Set shifts and employee schedules
✓ Double book
✓ Assign services to employees
✓ Match customers with staff members
✓ Time blocking
✓ Appointment status
✓ Integration with staff schedules
✓ Appointment confirmations
✓ Follow-up and appointment reminders
✓ Rebook from history
✓ Client notes
Watch this video to see how simple it is to schedule a customer appointment in Exatouch POS:
If your business isn’t taking advantage of a POS with appointment scheduling, educate yourself on the solutions available. Book a free, personalized demo of Exatouch and discover all the ways it can streamline appointment scheduling to maximize your profits.
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