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Imagine it’s the busiest part of your day. You have a growing line of customers waiting to pay—and then the worst happens. Your internet goes out. How many sales would your business miss if you lost connectivity and couldn’t process credit card payments? It’s a painful scenario to think about. But it doesn’t have to be that way. Whether you experience internet interruptions due to network outages, construction in the area, or other unforeseen issues, offline processing makes it possible to continue accepting payments to protect your profits. In the article below we explain what offline processing is, when you may need to use it, and how the feature benefits your business.
Processing a credit card payment requires an internet connection to verify cardholder information, receive an authorization, and complete the transaction. Without a connection, none of those steps are possible. But if your point of sale system has an offline processing mode, you can continue taking payments without being connected to the internet.
There are common reasons your business may need to take advantage of offline mode, including:
When Your Internet Goes Down
Internet connection failures are the most common reason for shifting into your POS system’s offline processing mode.
When You Take Your Business Outside
If you conduct business away from your main brick-and-mortar location, you may want to process credit and debit card payments offline. This can be useful in the case of pop-ups, fairs, markets, and other special events.
When You Operate in Various Locations
If your business accepts payments in the field, like many HVAC technicians, electricians, plumbers, and delivery drivers do, offline processing is key because you may be at a site, such as a customer’s home, where no internet connection is available.
It’s important to note that offline processing is reliable and safe, but not risk-free. You may lose inventory and money if transactions are ultimately declined when your internet connection is restored. The good news is with a point of sale system like Exatouch®, you can set limits on the number of transactions and the total dollar amount you process offline. Determine the parameters you’re comfortable with and preset those amounts to ensure they’re ready in the event your business needs to switch quickly to offline processing.
In terms of data safety, Exatouch users can rest assured their cardholders’ sensitive information is protected through encryption whether the POS is in offline processing mode or connected to the internet.
Exatouch Point of Sale’s offline processing mode enables you to:
Plus, the system checks for internet access while POS stations are in offline mode once every minute until access is restored. You’ll even see a red banner that indicates when you’re in offline processing mode to ensure there’s no confusion. When a check restores internet access, the system returns to online processing of credit card transactions automatically.
Additionally, Exatouch offers expanded settlement options when closing a batch, including an Offline Sales Report that details which transactions were approved, declined, or failed.
Watch this video to see how offline processing works in Exatouch POS:
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