We’re a cutting-edge financial technology company encompassing point of sale, payment processing, and so much more, including our in-house processing platform, Cygma®.
Modern payment and point of sale technology for all types of businesses
Partnership programs custom-built to your needs and situation
Articles
Imagine it’s the busiest part of your day. You have a growing line of customers waiting to pay—and then the worst happens. Your internet goes out. How many sales would your business miss if you lost connectivity and couldn’t process credit card payments? It’s a painful scenario to think about. But it doesn’t have to be that way. Whether you experience internet interruptions due to network outages, construction in the area, or other unforeseen issues, offline processing makes it possible to continue accepting payments to protect your profits. In the article below we explain what offline processing is, when you may need to use it, and how the feature benefits your business.
Processing a credit card payment requires an internet connection to verify cardholder information, receive an authorization, and complete the transaction. Without a connection, none of those steps are possible. But if your point of sale system has an offline processing mode, you can continue taking payments without being connected to the internet.
There are common reasons your business may need to take advantage of offline mode, including:
When Your Internet Goes Down Internet connection failures are the most common reason for shifting into your POS system’s offline processing mode.
When You Take Your Business Outside If you conduct business away from your main brick-and-mortar location, you may want to process credit and debit card payments offline. This can be useful in the case of pop-ups, fairs, markets, and other special events.
When You Operate in Various Locations If your business accepts payments in the field, like many HVAC technicians, electricians, plumbers, and delivery drivers do, offline processing is key because you may be at a site, such as a customer’s home, where no internet connection is available.
It’s important to note that offline processing is reliable and safe, but not risk-free. You may lose inventory and money if transactions are ultimately declined when your internet connection is restored. The good news is with a point of sale system like Exatouch®, you can set limits on the number of transactions and the total dollar amount you process offline. Determine the parameters you’re comfortable with and preset those amounts to ensure they’re ready in the event your business needs to switch quickly to offline processing.
In terms of data safety, Exatouch users can rest assured their cardholders’ sensitive information is protected through encryption whether the POS is in offline processing mode or connected to the internet.
Discover how PCI Compliance shields your business and your customers from credit card fraud. →
Exatouch Point of Sale’s offline processing mode enables you to:
Plus, the system checks for internet access while POS stations are in offline mode once every minute until access is restored. You’ll even see a red banner that indicates when you’re in offline processing mode to ensure there’s no confusion. When a check restores internet access, the system returns to online processing of credit card transactions automatically.
Additionally, Exatouch offers expanded settlement options when closing a batch, including an Offline Sales Report that details which transactions were approved, declined, or failed.
Watch this video to see how offline processing works in Exatouch POS:
Schedule My Demo
Gift cards are a smart way to expand your brand, reach new customers, and make more money all yea...
Read about how this local Italian restaurant and pizzeria installed a POS to serve customers fast...
Learn what key POS features to look for when selecting a system for your convenience store.
Small businesses can’t wait on hold for Technical Support. That’s why Electronic Payments leads t...
View a list of 20 key benefits a point of sale offers entrepreneurs, from saving time and reducin...
Subscribe to our blog and we'll keep them coming!
We'll deliver new posts right to your inbox as soon as they're published. Stay tuned for ongoing tips, advice, and strategies you can use to grow your business!
Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.
Comments, compliments, criticisms and problems... Please don't hesitate to let us know!
We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
Copyright© Electronic Payments, Inc. All Rights Reserved
Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Westamerica Bank, Santa Rosa, CA. Electronic Payments is a Registered MasterCard© TPP American Express may require separate approval.
Privacy Policy →|Do Not Sell My Personal Information →