March 31, 2020

Flexible Solutions, Service, & Support: How Electronic Payments Is Helping SMBs through the COVID-19 Pandemic

Flexible Solutions, Service, & Support: How Electronic Payments Is Helping SMBs through the COVID-19 Pandemic

The reliability of your merchant services provider comes to the fore in times of crises. With the COVID-19 pandemic upending small to medium-sized businesses (SMBs) all across the country, Electronic Payments is well positioned to ensure businesses like yours are continuously supported with the highest levels of service and dependability. We’ve been helping our partners streamline operations, grow profits, and overcome challenges for twenty years. Today, even in the face of coronavirus, we’ve got your back with industry-leading solutions and support.

Creative Solutions & Flexible Tools

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Mobile Payments

In addition to ProCharge®, which is customizable to adapt to changing business needs, we have a variety of wireless solutions that enable you to process payments remotely, including for delivery services and curbside pickup. Plus, we’ve waived wireless fees from March-May 2020 to help local businesses reduce expenses!

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Contactless Payment Solutions

We offer numerous NFC terminals as well as Clover Flex, a wireless option with support for contactless transactions and electronic receipts. Clover Flex doesn’t require WiFi, and can run on LTE—ideal if you have a restaurant or other business with drive-through service, curbside pickup, or delivery.

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Online Payments

Some merchants are opening small online stores for the first time ever to sell essentials. With ProCharge, we have a way for you to accept payments directly through your online store if this is an avenue you’re considering to boost business.

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Electronic Invoicing and Recurring Billing

If your business is now remote, ProCharge can support multi-employee billing and invoicing from various locations—with automatic syncing so it’s easy to monitor activity.

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Gift Cards

Gift card sales enable you to earn revenue now and your customers can redeem the cards at a later date. Our gift card program, eGiftSolutions®, offers FREE processing.

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Exatouch® Point of Sale

Exatouch® is valuable for essential businesses, including convenience and liquor stores, groceries, and restaurants—some of which are now selling their bulk food and supplies directly to customers to supplement their income. With free, built-in applications that manage inventory, purchasing, and more, Exatouch is adaptable to a rapidly evolving environment.

Exatouch also helps you:

  • Adjust prices and easily offer item discounts
  • Evaluate and manage staffing needs
  • Determine which hours have the highest sales in the event hours need to fluctuate
  • Communicate with customers and much more

Find out how Exatouch POS reports offer insights that can help protect and strengthen your business. →

Service, Support & Resources

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Support When You Need it the Most

When your business is facing difficulties, you need a trusted place to turn. Electronic Payments is available, and together, we can come up with creative solutions to challenges. Our one-call-for-all support means in just one phone call, you’re able to get the answers you need, whether you have questions about batches and deposits, which fees have been waived as part of our COVID-19 relief efforts, or how to adjust menu and inventory items.

Experience an unparalleled level of service provided by our efficient team who acts with a sense of urgency. No more waiting on hold, being passed from operator to operator, and never finding anyone who can actually solve your issue. Contact our U.S.-based, in-house Technical Support team. We’re here for you 24/7.

See what makes our Technical Support the best in the industry. →

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Resources for Small Businesses

We’ve put together a COVID-19 Resource Center for our merchant partners who need help, including national resources and ones specific to the restaurant and retail industries. Check this page often to see the latest information and updates that can help safeguard your business in these unprecedented times.

View our COVID-19 Resource Center. →