We’re a cutting-edge financial technology company encompassing point of sale, payment processing, and so much more, including our in-house processing platform, Cygma®.
Modern payment and point of sale technology for all types of businesses
Partnership programs custom-built to your needs and situation
March 31, 2020
Articles
The reliability of your merchant services provider comes to the fore in times of crises. With the COVID-19 pandemic upending small to medium-sized businesses (SMBs) all across the country, Electronic Payments is well positioned to ensure businesses like yours are continuously supported with the highest levels of service and dependability. We’ve been helping our partners streamline operations, grow profits, and overcome challenges for twenty years. Today, even in the face of coronavirus, we’ve got your back with industry-leading solutions and support.
In addition to ProCharge®, which is customizable to adapt to changing business needs, we have a variety of wireless solutions that enable you to process payments remotely, including for delivery services and curbside pickup. Plus, we’ve waived wireless fees from March-May 2020 to help local businesses reduce expenses!
We offer numerous NFC terminals as well as Clover Flex, a wireless option with support for contactless transactions and electronic receipts. Clover Flex doesn’t require WiFi, and can run on LTE—ideal if you have a restaurant or other business with drive-through service, curbside pickup, or delivery.
Some merchants are opening small online stores for the first time ever to sell essentials. With ProCharge, we have a way for you to accept payments directly through your online store if this is an avenue you’re considering to boost business.
If your business is now remote, ProCharge can support multi-employee billing and invoicing from various locations—with automatic syncing so it’s easy to monitor activity.
Gift card sales enable you to earn revenue now and your customers can redeem the cards at a later date. Our gift card program, eGiftSolutions®, offers FREE processing.
Exatouch® is valuable for essential businesses, including convenience and liquor stores, groceries, and restaurants—some of which are now selling their bulk food and supplies directly to customers to supplement their income. With free, built-in applications that manage inventory, purchasing, and more, Exatouch is adaptable to a rapidly evolving environment.
Exatouch also helps you:
Find out how Exatouch POS reports offer insights that can help protect and strengthen your business. →
When your business is facing difficulties, you need a trusted place to turn. Electronic Payments is available, and together, we can come up with creative solutions to challenges. Our one-call-for-all support means in just one phone call, you’re able to get the answers you need, whether you have questions about batches and deposits, which fees have been waived as part of our COVID-19 relief efforts, or how to adjust menu and inventory items.
Experience an unparalleled level of service provided by our efficient team who acts with a sense of urgency. No more waiting on hold, being passed from operator to operator, and never finding anyone who can actually solve your issue. Contact our U.S.-based, in-house Technical Support team. We’re here for you 24/7.
See what makes our Technical Support the best in the industry. →
We’ve put together a COVID-19 Resource Center for our merchant partners who need help, including national resources and ones specific to the restaurant and retail industries. Check this page often to see the latest information and updates that can help safeguard your business in these unprecedented times.
View our COVID-19 Resource Center. →
Gift cards are a smart way to expand your brand, reach new customers, and make more money all yea...
Read about how this local Italian restaurant and pizzeria installed a POS to serve customers fast...
Learn what key POS features to look for when selecting a system for your convenience store.
Small businesses can’t wait on hold for Technical Support. That’s why Electronic Payments leads t...
View a list of 20 key benefits a point of sale offers entrepreneurs, from saving time and reducin...
Subscribe to our blog and we'll keep them coming!
We'll deliver new posts right to your inbox as soon as they're published. Stay tuned for ongoing tips, advice, and strategies you can use to grow your business!
Have you ever felt that your concerns were not heard? Or your needs were not met? Or you were let down? Or, have you been overly impressed? Pleased with a tech support call resolution? Or had an awesome experience with one of our sales representative, ISO Offices, or Relationship Managers?
It can sometimes be difficult to get an answer or a sensitive ear for an issue you may be having. Or, you may just need help reaching the right department. Who handles paper shipments? Who programs my equipment? What if I don't like my sales rep? How do I reach your CEO? Sometimes, it just helps having a direct email address which goes to a person that can "get the job done."
The Ombudsman is a position at Electronic Payments that is your conduit to the proper channels and persons that can field your request, answer your need, and receive your compliment. Fill out the form below and we'll try our very best to assist you as quickly as we can.
Comments, compliments, criticisms and problems... Please don't hesitate to let us know!
We're human, promise! And your issue is important to us. While this is an auto-response, a real human has received this email and will direct it to the right department so you can get the attention necessary to help with your request. We'll be in touch soon. In the meantime, here are several avenues of help we offer:
Technical Support Help Desk (24/7):(800) 966-5520 Option 3
Merchant Support Center:www.merchantsupportcenter.com
Customer Service (M-F, 9am - 6pm EST):(800) 966-5520 Option 4
POS Help Center:help.exatouch.com
Talk to you soon,The Electronic Payments Team
Copyright© Electronic Payments, Inc. All Rights Reserved
Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Westamerica Bank, Santa Rosa, CA. Electronic Payments is a Registered MasterCard© TPP American Express may require separate approval.
Privacy Policy →|Do Not Sell My Personal Information →