What prompted you to seek a new POS system for your business? Were there challenges with your previous system?

Our old system was from the Stone Age! We had a legacy POS from the 1980s that was incredibly inefficient. It wasn’t keeping up with the business’s needs and it hindered growth. One major pain point was that the card processing device wasn’t integrated, which meant we had to complete extra steps just to ring up a sale, slowing service. What’s worse, our old setup had a miniscule kitchen display system (KDS) that made it difficult for the cooks to view prep instructions for orders.

How did you decide which restaurant POS to choose?

After looking at several POS solutions, including Clover, Square, and a few others, the deciding factor for me was having a local team in place to help with the transition. Installing a POS system is a major upgrade for a business, and I knew I needed some assistance to ensure a successful implementation. My rep, Nick, from Electronic Payments of California gives me reliable, hands-on service I can always count on, and Electronic Payments’ in-house teams are there for me whenever I need them. Ultimately, they’re why I chose Exatouch.

What was your POS installation and training experience like with Exatouch?

I expected to receive in-person help from Nick and his team. But I didn’t expect the level of effort and the detailed service they provided. We had a few challenges with the menu setup and kitchen display configuration that required us to enlist the help of Electronic Payments’ Technical Support and Product Success teams. In the end, both Nick and Electronic Payments worked on my behalf to ensure Great Steak got up and running smoothly.

Which features of Exatouch have benefited your business the most?

The integrated payment device saves time because staff members no longer need to enter totals separately into the standalone terminal. Exatouch’s built-in employee time clock keeps me from having to gather data for payroll, which used to be time consuming. And the customer facing display (CFD) has nearly eliminated diner questions at the register—a huge time savings that ensures our line moves quickly. Since customers are able to see their orders rung in, with any substitutions or modifiers they want, they can automatically confirm their order accuracy and view the prices of their items. Finally, the KDS was a nice, big change for the kitchen. There’s no more squinting or inching closer to the screen to spot the incoming orders. Cooks can observe them at a glance and keep the orders moving to accelerate service. Plus, the KDS even pulls up completed orders if a customer returns to the counter, which was previously impossible.

How have daily operations changed since implementing your POS?

I get a report each morning with the previous day’s sales, which is ideal for monitoring the overall operation, providing additional insight, and identifying business trends. These days everything runs smoother and more efficiently with Exatouch.

How has the staff adapted to Exatouch?

It took them no time to learn how to ring up orders. They adapted quite well and picked up the system right away. The initial training from Electronic Payments’ Product Success team was very helpful! In the beginning we had questions about how to run certain reports and because Nick is local, he would come in person to show us how to do things. With him here, it feels like we’re not alone.

I also want to mention that when we hire new staff members, training them on Exatouch is easy. This is another way Exatouch is saving the business time.

Discover how Exatouch can help your business with employee management. →

What do you love most about Exatouch and/or partnering with Electronic Payments?

I love the easy, fast, and friendly service. Exatouch is an upgrade for our business that the whole team sees, feels, and appreciates. It makes everyone’s workday better.

Is there anything you’d like to add that we haven’t asked about?

Thank you for looking out for our business and having such a great system. Exatouch is exactly what we needed.

“Thank you for looking out for our business and having such a great system. Exatouch is exactly what we needed.”

— Fouad, Owner of Great Steak