Job Description:

Electronic Payments is a leading innovator in developing and delivering payment and point of sale solutions to businesses nationwide. We are seeking dedicated and professional Customer Service Representatives to join a newly established team focused on supporting Electronic Payments’ proprietary processing platform, Cygma. We have immediate, full-time positions available and paid onsite training is provided.

Founded in 2000, Electronic Payments has spent over two decades honing our mission to provide SMBs with innovative merchant services that are affordable, reliable, and backed by 24/7 in-house support.

We’re expanding and hiring Customer Service Representatives to work with our valued customers!

This team will play a key role in ensuring a positive customer experience by providing timely, knowledgeable, and solution-oriented service. As part of the foundational support team, the successful candidate will help shape service standards, contribute to operational excellence, and serve as a critical link between the customer and internal teams. Representatives are expected to acquire an in-depth understanding of the entire merchant processing industry as well as the entire transaction cycle.

Responsibilities:

• Answer inbound customer calls promptly and professionally, providing accurate information and effective solutions in response to inquiries, concerns, or issues.
• Handle high call volume in a fast-paced call center environment while maintaining a positive, empathetic, and professional attitude.
• Resolve customer complaints and problems efficiently, escalating complex issues to the appropriate department or supervisor when necessary.
• Communicate with clients via phone, email, chat, and tickets.
• Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken.
• Receive and place follow up calls/emails/tickets/projects to answer client inquiries in a timely manner.
• As a Support Representative, you’ll occasionally be called upon to perform other duties not included in this job description.

Experience and Skill Set:

• Reliable, independent, self-starter
• Detail oriented
• Strong organizational and time management skills
• Proficient in Microsoft Word, Excel, and Outlook
• Strong verbal and written communication skills
• Professional approach to deadlines
• Works well independently and in a team
• Desire to learn with drive, ambition, and motivation for success
• Spanish-speaking bilingual candidates are a PLUS!
• Previous experience in the Merchant Services industry preferred, but not required

Shift:
Full-time
Monday through Friday
9:00 am – 6:00 pm Eastern

Work Setting:
In office, onsite training
Performance will be reviewed after 90 days. After 180 days excellent performance will grant the ability to work from home up to two days a week.

Benefits:
Competitive Compensation
Healthcare including Medical, Dental and Vision
401k with matching
Paid Time Off (PTO)