December 2, 2021

Order Processing Representative

Education and Experience:

  • High school diploma, GED, or equivalent
  • University/college degree, or experience in medical records, claims, or billing is an asset

Job Description:
As an Order Processing Representative, you’ll be the front line of the Electronic Payments organization. In this position, you’ll provide data entry and order fulfillment services to Electronic Payments’ varied client base, overseeing and responding to communications from sales agents and customers regarding the purchase of our products. Job responsibilities include, but are not limited to, the following.

Duties and Responsibilities:

  • Provide order entry support for our sales agents and customers
  • Determine customer eligibility for product offers and promotions
  • Provide information about products and services
  • Review relevant service terms and conditions
  • Collaborate with multiple departments to ensure orders are fulfilled
  • Determine the charges for selected products/services and process payments for them
  • Remain up-to-date on all products and services supported by Electronic Payments
  • Understand and adhere to Electronic Payments mission and vision
  • Complete other duties as assigned

Required Skills and Abilities:

  • Excellent customer service skills
  • Type a minimum of 35 words per minute
  • Ability to navigate multiple computer screens simultaneously
  • Strong written and verbal communication skills
  • Ability to effectively and efficiently multi-task, manage multiple details, and remain organized in a fast-paced environment

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Specific vision requirements include:
    • The ability to see at close range
    • The ability to see at a distance
    • Peripheral vision
    • Depth perception
    • The ability to adjust focus
  • While performing the duties of this job, the employee is regularly required to communicate information and ideas so others will understand.
  • Employee must be able to fulfill any duties normally expected in an office setting, including, but not limited to:
    • Remaining stationary for periods of time to perform computer-based work
    • Participating in filing activity
    • Moving/transporting supplies across the office for various needs (e.g., reams of paper, mail, etc.)
    • Move about inside the office
  • Frequently required to sit, stand, walk, use hands to feel, and reach with hands and arms
    • Occasionally lift and/or move up to 20-40 pounds
    • Fine hand manipulation/keyboarding

Benefits:

  • Competitive compensation
  • Healthcare options, including medical, dental, and vision
  • Generous 401K plan
  • Paid Time Off (PTO) plan

Electronic Payments is an equal opportunity employer.
We don't discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It's our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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