May 17, 2022

Merchant Support Representative

Electronic Payments is an industry-leading payment processor and point of sale solution provider to small and medium sized businesses across the country. Join us in our mission to support local merchants and provide them access to the future of financial technology.

The Merchant Support department in our growing Boca Raton, FL office is seeking a dependable, hardworking, and responsible individual for a long term, entry level Customer Service position. Duties include answering phone calls, assisting callers with a variety of issues and requests, scanning documents, and making basic account updates. Phone experience preferred but not required. On the job training is provided. This role requires good organizational skills and multi-tasking abilities. Spanish-speaking capabilities are a plus!

Responsibilities:

  • Answer calls in the phone queue and assist callers with their questions, providing them with an overall positive experience.
  • Utilize training documents and resources to ensure proper procedures are followed and accurate information is provided.
  • Process basic account updates to merchant records and files using several online portals.
  • Perform basic departmental tasks including, but not limited to, sorting, scanning, and organizing documents.
  • Complete other duties as assigned.

Job Requirements:

  • Experience in a busy inbound/outbound call center environment
  • Detail oriented self-starter
  • Strong verbal and written communication skills
  • Ability to maintain confidentiality
  • Ability to multi-task and resolve issues in a timely manner
  • Strong organizational skills
  • Must have a great attitude and be a team player
  • Competent in Windows-based computer applications (Microsoft Office, Excel, and Outlook)
  • Knowledge in cell phone operating systems and bankcard/merchant services a plus

Benefits:

  • Healthcare coverage, including medical, dental, and vision
  • Generous 401k plan
  • Paid time off (PTO)

Electronic Payments is an equal opportunity employer.
We don't discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It's our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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