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Electronic Payments is a leading innovator in developing and delivering payment and point of sale solutions to businesses nationwide. We have immediate, full-time positions available for Account Maintenance Specialists to join our operations team. Paid onsite training is provided.
Founded in 2000, Electronic Payments has spent the last two decades honing our mission to provide SMBs with innovative payment processing services that are affordable, reliable, and backed by 24/7 in-house support.
This position is multi-faceted. The ideal candidate is able to expertly navigate incoming case documents, communicate with clients on the responses needed to promote favorable outcomes, interface with the card brands, and also offer education and guidance to clients and staff to reduce and eliminate future chargeback cases.
Initial duties include developing and maintaining SOPs, training documentation, and a Best Practices Guide, as well as learning the chargeback management system. Additional duties include receiving and processing case documents, fielding calls from merchants to answering case related questions, and communicating with the Business Operations Team. Strong organizational skills, attention to details, and multi-tasking abilities are a must.
Experience and Skill Set:
Monday through Friday
9:00am – 6:00pm
Work Setting and Physical Requirements:
Electronic Payments is an equal opportunity employer.We don't discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It's our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
Thank you for your interest in Electronic Payments! To apply for a career opportunity, please submit this brief contact form along with your cover letter, resume, and any other applicable materials. We look forward to hearing from you!
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We appreciate your interest in Electronic Payments. Your employment application has been submitted for consideration. If we have any questions, one of our team members will be in touch.
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Electronic Payments is a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA and Commercial Bank of California, Los Angeles, CA.Electronic Payments is a Registered MasterCard© TPP
American Express may require separate approval.